Business Development Coordinator

Mini Of Glencoe North Shore•Glencoe, IL

14d

About The Position

BDC Fields Auto is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create lifelong relationships. Being family-owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization. FIELDS AUTO GROUP Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also in rewarding outstanding effort.

Requirements

At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check

Responsibilities

Answer customer calls and establish follow-up with sales appointments
Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-shows
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams, and dealership management
Utilize CRM tracking system daily