Business Development Coordinator (BDC for Auto Sales)

Scott Mazda•Allentown, PA

About The Position

Business Development Coordinator (BDC Sales for Auto) We are seeking to add a Business Development coordinator that is a success driven and experienced candidate to join our BDC team. This is an outstanding opportunity for the right candidate to join a highly reputable dealership in the Lehigh Valley! You will be responsible for creating sales opportunities for the dealership utilizing your engaging personality to inspire and excite new and returning customers about the features and benefits of our product lines. By providing exceptional customer service and expert product knowledge, you will strengthen our customers' engagement with our organization and give them a unique and best in class experience. We offer a full benefit package that includes a very competitive pay plan! Benefits Medical, Dental & Vision Insurance 401K Plan + Match Paid time off and vacation. Short/Long Term Disability Growth opportunities Employee vehicle purchase plans Long term job security Health and wellness Discounts on products and services Above average industry pay. Responsibilities Answer customer calls and establish follows-up with sales appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Present initial financing options based on customer needs. Follow up with leads that are not ready to make an appointment or no-show. Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management. Utilize CRM tracking system daily. Qualifications At least one previous role based in customer service experience Strong verbal and written communication skills Comfortable speaking with customers and building rapport over the phone and through digital communication. Excellent teammate with collaborative attitude and eagerness to improve. Prompt and courteous demeanor Positive and hardworking personality Strong computer skills Valid driver’s license Additional Qualifications Knowledge of VinSolutions CRM is a plus Prior sales experience is a plus Flexible availability required. Our hours of operation are 8:30 AM – 7:00 PM, and candidates must be willing to work schedules that may include evenings up to 7:00 PM, as well as every other Saturday. At the Scott Family of Dealerships we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Scott Family of Dealerships is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years. If you are interested in a career in the automotive industry then apply today! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

At least one previous role based in customer service experience
Strong verbal and written communication skills
Comfortable speaking with customers and building rapport over the phone and through digital communication.
Excellent teammate with collaborative attitude and eagerness to improve.
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license
Flexible availability required. Our hours of operation are 8:30 AM – 7:00 PM, and candidates must be willing to work schedules that may include evenings up to 7:00 PM, as well as every other Saturday.

Nice To Haves

Knowledge of VinSolutions CRM is a plus
Prior sales experience is a plus

Responsibilities

Answer customer calls and establish follows-up with sales appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
Utilize CRM tracking system daily.