Business Development Coordinator DARCARS Englewood

DARCARS Automotive Group • Englewood, NJ

304d

About The Position

DARCARS Automotive Group is looking for a On-Site Business Development Coordinator! This is not a remote position. As a Business Development Coordinator, your role is vital in managing our digital business prospects. You will contribute to a next generation car buying experience by developing a real connection with our prospective customers primarily via today's preferred communication channels. You will be tasked with managing a high-volume number of inbound/outbound calls and emails in a timely manner. Your responsibilities will include identifying customer needs, scheduling in-person and virtual sales appointments, partnering with the sales consultants, and providing pricing and vehicle availability information. You will respond to all customer internet inquiries via email, SMS, and phone under 1 hour and with content that meets the company’s mystery shop guidelines. Additionally, you will serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand. Your goal will be to convert inquiries to dealership visits or virtual appointments, adhere to phone communication scripts and email templates, and document all customer contact activity in eLeads (CRM). You will also meet or exceed individual performance objectives such as response time, response rate, appointment set rate, workbook follow-up activities, and close rate conversions. Following best practice guides for short-term and long-term follow-up with customers is essential.

Requirements

• Previous BDC experience required.
• Computer savvy with a full working knowledge of Microsoft Office Suite.
• Quick learner, able to absorb substantive product and service information.
• Excellent listening, verbal, and written communication skills.
• Commitment to quality, process improvement, innovation, and excellence.
• Professional appearance and work ethics.
• Ability to make high volume outgoing calls, ranging from 70+ calls per day.
• Advanced computer and phone skills.
• Minimum typing speed of 35-40 words per minute.
• Experience using customer tracking systems to track calls and appointments preferred.
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred.
• Appointment setting experience a plus.
• Ability to multi-task in a fast-paced environment.
• Various language proficiency is always a plus.
• Team player with strong organizational and time management skills.
• Availability to work evenings and weekends if necessary.
• High School diploma or equivalent required.
• Must be at least eighteen years of age.
• Must be able to pass pre-employment screen (background).

Nice To Haves

• Experience in appointment setting is a plus.
• Various language proficiency is always a plus.

Responsibilities

• Manage high-volume inbound/outbound calls and emails in a timely manner.
• Identify customer needs and schedule in-person and virtual sales appointments.
• Partner with sales consultants to provide pricing and vehicle availability information.
• Respond to customer internet inquiries via email, SMS, and phone under 1 hour.
• Serve as the first-level expert on products and services, the purchase process, and the DARCARS brand.
• Convert inquiries to dealership visits or virtual appointments.
• Adhere to phone communication scripts and email templates.
• Document all customer contact activity in eLeads (CRM).
• Meet or exceed individual performance objectives: response time, response rate, appointment set rate, workbook follow-up activities, and close rate conversions.
• Follow best practice guides for short-term and long-term follow-up with customers.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Short-term and long-term disability plans
• Life insurance
• Employee discounts on vehicle purchases, parts, and service repairs
• Opportunities to join community service initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED