Business Development Consultant
About The Position
Automotive Business Development Consultant - Over the years we have grown from a locally owned preowned vehicle lot to 3 stores, a Chevrolet store, a Chrysler Dodge Jeep and Ram store, and a multi-franchised RV store. Between those stores we have over 600 units in stock. We have also grown as a family focused employer with over 130 employees, many of which have grown with the organization. We are still growing and looking to add quality people to our organization. If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door. Required Duties Include handling Heavy Inbound and Outbound Calls, with follow-up calls and with a commitment to increase customer service satisfaction with each and every customer.
Requirements
- High School Diploma or equivalent.
- Previous experience with phones or Telemarketing experience in the following fields: automotive, business development, customer service, highly preferable.
- Previous experience with the process of the scripts, power tracks, and alternative choices.
- Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
- First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
Responsibilities
- Answer all incoming phone calls according to script and schedule a sales appointment.
- Making outbound calls
- Log all Customer comments.
- Schedule follow-up contact if no appointment is made.
- Contact Customers using scripts to schedule appointments for Sales and Service.
- Confirm scheduled appointments.
- Post scheduled appointments on appointment board in BDC.
- Reschedule no-show Customer appointments.
- Follow up with Sales or Service Department to determine if appointment was kept and the outcome.
- Schedule future contact as needed.
- Purify and update Customer changes in database.
- Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact.
- Contact Customers based on current marketing initiatives.
- Respond to Customer website requests.
- Contact Internet Customers via email and phone to schedule an appointment.
- Follow up on Internet Customer emails according to a pre-determined timeline.
- Notify necessary departments when an appointment is scheduled.
- Assist with other duties, as assigned.
- Ability to meet or exceed monthly goals.
Benefits
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
- competitive pay
- paid vacation
- paid holidays
- paid sick leave
- health, vision, and dental benefits
- 401K
- degrees at work program which allows you and your immediate family to attend college and earn a degree at no cost to you
- opportunities for advancement with training and a professional work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
