Business Development Consultant

Granger Chevrolet • Orange, TX

3d • $33,000 - $60,000

About The Position

We are seeking a dedicated Business Development Consultant to join our team. This role focuses on delivering exceptional customer service through effective communication, thorough product knowledge, and a positive attitude. The consultant will handle inbound and outbound calls, aiming to schedule appointments and enhance customer satisfaction.

Requirements

• High school diploma or equivalent.
• Previous experience with phone sales, telemarketing, or customer service, preferably in automotive or business development.
• Familiarity with scripts, power tracks, and alternative sales processes.
• Professional, enthusiastic, and friendly attitude at first customer contact.
• Excellent verbal and written communication skills.
• Ability to collaborate with management and team members effectively.
• Strong organizational, multitasking, and time management skills.
• Self-motivated with the ability to work independently or as part of a team in a fast-paced environment.
• Basic computer skills, including experience with Microsoft Word and data entry.

Responsibilities

• Answer incoming phone calls professionally, following company scripts.
• Make outbound calls to schedule sales and service appointments.
• Log customer comments and update records accurately.
• Schedule follow-up contacts when appointments are not made.
• Confirm and reschedule appointments as needed.
• Post appointments on the appointment board and notify relevant departments.
• Follow up with sales or service departments regarding appointment outcomes.
• Maintain and update customer information in the database.
• Generate and send letters, postcards, and emails for follow-up reminders.
• Respond to website customer inquiries and contact internet leads.
• Assist with additional tasks as assigned.
• Meet or exceed monthly performance goals.

Benefits

• Comprehensive training programs.
• Competitive compensation package.
• Paid vacation, holidays, and sick leave.
• Health, vision, and dental insurance benefits.
• 401(k) retirement plan.
• Opportunities for growth and advancement.
• Degrees at Work program allowing college education for employees and immediate family at no cost.
• Professional and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED