Business Development Associate, PCGS

Collaborative Solutions•Santa Ana, CA

14h•Onsite

About The Position

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. We’re looking for a Business Development Associate to support the PCGS Business Development team across multiple initiatives. This role plays a key part in strengthening PCGS’ market position and supporting financial growth through coordination, communication, and execution. You’ll report to the Director of PCGS Sales and work from our Santa Ana office.

Requirements

A strong communicator with 2+ years in customer service, sales, or marketing (numismatic experience preferred)
Professional, confident, and able to navigate complex grading, processing, and submission questions
Skilled at resolving conflict and supporting challenging or high-value clients while maintaining discretion
Highly organized, detail-oriented, and adaptable to shifting priorities
Curious and eager to deepen knowledge of the hobby, market trends, and PCGS services
Effective at building relationships across internal teams and with dealers, collectors, and auction houses
Values-driven, demonstrating accountability, integrity, kindness, and strong decision-making that protects the PCGS brand
Technically proficient in Google Workspace and comfortable learning internal reporting/tracking systems

Responsibilities

Coordinate multiple ongoing initiatives for PCGS vintage, world, and show submissions
Support Business Development team with internal coordination and project execution
Translate BD goals into clear, actionable steps for partner departments
Independently manage assigned special projects
Assist clients with account updates, order questions, and general inquiries
Collaborate with Customer Service, Dealer Desk, and Operations to resolve client issues
Maintain strong client relationships through clear, consistent communication
Provide regular dealer communications on roles, contract requirements, and minimums to uphold standards
Partner with Marketing and Operations on sales initiatives and project rollouts
Ensure all departments understand their responsibilities in new programs or initiatives
Improve cross-functional communication between Business Development and other internal teams

Benefits

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

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