Business Development and Growth Operations Lead

Concertocare-posted 7 months ago
$130,000 - $165,000/Yr
Full-time • Mid Level
Remote
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Be part of a rapidly growing and innovative company transforming healthcare. Make a tangible impact on the lives of patients and the healthcare system. Work alongside a talented and passionate team. Opportunity for rapid professional growth and development. Competitive salary and benefits package. Stock option incentives are commensurate with experience and performance. At ConcertoCare, we are redefining care and aging for millions of US seniors and other adults with complex care needs by delivering human-first, tech-enabled care in the home. Our care teams leverage our value-based, interdisciplinary care model to address unmet health and social needs and to improve the quality of life for our patients. ConcertoCare is seeking a Business Development Representative & Growth Operations Leader to drive lead generation, optimize sales processes, and support expansion in the U.S. healthcare payor space. Reporting to the Chief Growth Officer, this role is instrumental in strategic business development, market intelligence, and go-to-market execution, collaborating across teams to advance ConcertoCare's mission in home-based care.

  • Collaborate with growth and marketing leadership to develop and execute a robust lead generation strategy targeting key stakeholders within the U.S. healthcare payor and provider landscape.
  • Support and conduct as needed market analysis to inform go-to-market, lead generation and broader growth strategy.
  • Identify and qualify potential leads through various channels including cold outreach (email, phone), networking, industry events, and leveraging market intelligence.
  • Develop and refine targeted messaging and value propositions to resonate with specific payor segments.
  • Manage and maintain the lead generation process and CRM system (e.g., Pipedrive, Hubspot, Salesforce) for accurate tracking and reporting purposes.
  • Ensure data integrity and implement best practices for lead management and reporting within the CRM.
  • Own and manage prospect relationships through early stages of the growth pipeline.
  • Coordinate closely with growth leadership to ensure warm and effective hand-offs of prospect relationships at advanced deal stages.
  • Regularly collect feedback from Concerto growth and partner success leaders to identify effective messaging, new needs, and emerging opportunity areas.
  • Utilize feedback to continuously update and refine the lead generation strategy and tactics.
  • Support data management efforts to ensure accuracy and accessibility of key sales and lead generation information through Concerto's CRM and other internal tools/platforms as needed.
  • Manage, track, and report on growth and partner success performance against organizational objectives.
  • Assist in the creation of analysis and reporting to track growth and partner success performance and identify areas for improvement.
  • Establish processes for sales process documentation, management and optimization.
  • Maintain pitch materials and contribute to training and enablement initiatives for the sales and business development teams.
  • Bachelor's degree in business, healthcare administration, or a related field.
  • 5+ years of experience in B2B inside/outside sales within the healthcare industry.
  • Intimate familiarity with the U.S. healthcare payor landscape and terminology.
  • Experience selling to or working with Medicare Advantage plans.
  • Familiarity with standard value-based care contract structures (e.g., performance-based upside/downside risk models) required.
  • Experience with the management of B2B sales processes and major CRM tools/platforms (e.g., Pipedrive, Hubspot, Salesforce).
  • Basic analytical toolkit, including a high level of comfort and fluency with Microsoft Excel, Microsoft PowerPoint and native CRM reporting/analytics functions.
  • Appetite and ability to extract sales trends and patterns and synthesize insights for the broader growth team.
  • Comfort working in a fast-paced, highly cross-functional, and collaborative team environment.
  • Experience and comfort presenting and operating with and around executive-level audiences/stakeholders, including strong communication and presentation skills and high relationship quotient.
  • Highly organized, detail-oriented, and able to manage multiple priorities effectively.
  • Self-motivated, results-oriented, and able to thrive in a dynamic startup environment.
  • Willingness to travel up to 25% of the time.
  • Competitive salary and benefits package.
  • Stock option incentives are commensurate with experience and performance.
  • Full healthcare coverage.
  • 401K with match.
  • Broad range of other health, wellness, and financial benefits.
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