Business Development Account Representative

Carpenter Technology • Raleigh, NC

83d

About The Position

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology's wrought and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing. The Business Development Account Representative serves as a liaison between customers and Carpenter, providing overall support and total account management. This role involves developing knowledge of customer needs, assessing requirements, and identifying solutions to issues involving scheduling/planning, inventory, pricing, forecast information, and specification interpretation. The representative is accountable for all processes related to the daily activities of their assigned accounts and is responsible for developing and maintaining a network of relationships with internal departments to solve customer problems efficiently.

Requirements

• Two- or four-year undergraduate degree in business preferred, High School diploma required.
• Two to three years customer account management experience, preferably in a manufacturing environment.
• Availability for a hybrid schedule in either Raleigh, NC or Reading, PA required.
• Understanding of processes required to service accounts.
• Computer literacy including Microsoft Office and database use.
• Problem-solving skills using standard procedures.
• Ability to create and maintain customer-specific account documentation.
• Ability to run established Data Warehouse reports.
• Proficiency in use of all databases and compliance with SOPs.
• Ability to manage multiple tasks simultaneously.

Nice To Haves

• Experience in a manufacturing environment.
• Strong problem-solving focus and ability.
• Effective verbal and active listening skills.
• Clear, concise, and effective written communication skills.
• Ability to project a positive attitude at all times.

Responsibilities

• Liaison between customer and Carpenter providing overall support and total account management.
• Ownership and accountability for all processes related to daily activities of assigned accounts.
• Develop, maintain and grow network of relationships with internal departments.
• Participate in transactional improvement projects within customer service.
• Participate in departmental and cross-functional training.
• Review activity reports and message queue daily and take appropriate action.
• Develop and maintain customer-specific account documentation.
• Initiate proactive calls to new and existing accounts.
• Know and adhere to all corporate, department, quality, and regulatory policies.
• Perform all other duties and special projects as assigned.

Benefits

• Competitive salary.
• Comprehensive benefits package including life, medical, dental, vision.
• Flexible spending accounts.
• Disability coverage.
• 401k with company contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Primary Metal Manufacturing
• Education Level: Bachelor's degree