Business Delivery Adviser
About The Position
The Business Delivery Advisor will provide operational, analytical, and coordination support across the Business Delivery function. The role will work closely with internal teams and external clients to ensure high-quality service delivery, effective contract administration, accurate reporting, and strong stakeholder communication. This role supports the development and management of business processes, CRM systems, market intelligence, contract monitoring, and performance tracking. It does not carry managerial responsibility, but provides essential operational capacity to ensure efficient delivery within the Commercial Division. The post supports the Head of Business Delivery in improving systems, processes, reporting, and contract governance to enable sustainable business growth and effective service delivery.
Responsibilities
- Support the Head of Business Delivery in developing and implementing a business development and market intelligence approach.
- Assist with identifying new opportunities by gathering insights internally and externally, contributing to pipeline tracking and opportunity evaluation.
- Undertake competitor benchmarking, horizon scanning, and research to support strategic decision-making.
- Support the ongoing development and adoption of the CRM system across QEF, ensuring data accuracy, user compliance and reporting capability.
- Collate and analyse KPIs and contribute to the production of performance reports for SLT, committees, groups, and boards.
- Support workload data collection to assist with resource planning.
- Maintain centralised dashboards, trackers, and risk registers for SLAs, contracts, and KPIs.
- Support the Company Secretary with responses to FOIs related to business development.
- Assist in coordination of the annual ERIC return, including data collation and preparation for Director approval.
- Support audit responses by ensuring information is collected and submitted accurately and on time.
- Provide administrative support for the effective monitoring and management of internal and external contracts, including QEH SLAs and service contracts.
- Support contract set-up, onboarding, reporting, and performance monitoring.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
