Business Customer Support Associate

Wise And Co • Austin, TX

207d • $26 • Onsite

About The Position

Your mission is to help Business Customer have an excellent experience with Wise mainly via phone. This isn't your normal call center - we do things differently - and our Consumer Customer Support Associates are here to help millions more potential customers save money by using Wise! Provide world-class customer support via phone channels for customers all over the world. Understand that making a customer happy is crucially important to a business's success and make that your goal for every contact. Be creative, friendly, and solution-oriented with customers and colleagues. Understand the need to meet expectations, rise above them, and go that extra mile for customers.

Requirements

• Strong verbal & written English skills.
• Flexibility to work 5×2 (five days of working and two days of rest) with 8 hours of work per day, up to 40 hours per week.
• Organized and methodical approach with a solution-oriented mindset.
• Ability to multitask and thrive in a fast-paced, ever-changing environment.
• Exceptional communication skills and ability to own up to mistakes.
• Open-minded and comfortable giving or receiving feedback.
• Team-player attitude and respect for a great working culture.

Nice To Haves

• Previous experience in customer support, preferably in banking or finance.

Responsibilities

• Provide world-class customer support via phone channels for customers all over the world.
• Make customer happiness a priority for every contact.
• Be creative, friendly, and solution-oriented with customers and colleagues.
• Meet and exceed performance metrics while delivering a great customer experience.

Benefits

• $26 per hour
• Benefits
• Stocks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services