Business Customer Service Specialist 1

Liberty Latin America Communications, Inc.

11h

About The Position

As a Business Customer Service Specialist 1, you will work in the Company's Business segment. You will be responsible for assisting business customers with requests, questions, and concerns through research and resolution regarding how to use phones and accessories, billing questions, and rate plans. Support customers by qualifying, activating, and selling beneficial products and features. You will use business tools effectively and accurately and record customer information. You will maintain appropriate records, prepare required reports, and update customer accounts on a computer terminal.

Requirements

High School Graduate or equivalent experience. An associate degree is preferred.
1-2 years of experience as a Customer Service Support or related.
Have systems knowledge, such as but not limited to Siebel, Telegence, and other billing systems, EMT, WebAxe, Activation Mgr, and Numeritrack.
Skilled in working with both voice and data products (phones, cameras, handheld devices, etc.) and possess a solid understanding of a broad range of Company products/services.
Job assignments may require day, evening, weekend, or holiday hours.
Overtime may be required.
Assessment, background check and drug test will be required to be a successful candidate.

Nice To Haves

An associate degree is preferred.

Responsibilities

Answer business customer requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas.
Use mechanized systems to initiate and complete service orders and handle customer requests.
Maintain knowledge of all company products, services, and promotions.
Make recommendations for customer needs on features, accessories, upgrades, and rate plans.
Use operational systems to process purchases of Liberty Mobile products and services, i.e., collections and payments for Wireless bills and accessories.
Support end users in areas such as billing and equipment.
Interact with enterprise customers and their IT managers on the installation & configuration of Liberty Mobile software and setting up laptop computers, Personal Digital Assistants, and Blackberry Client software.
Support returns, exchanges, upgrades, accessory orders, or missing order requests.
Perform Accounts Receivable work for several hundred corporate or government accounts, working with BCMs and DOSs to figure out the best approach for collections of past due dollars while supporting small business accounts.
Process credit applications and activate service.
Demonstrate and ensure compliance with the Customer First Philosophy of all Liberty Latin America’s policies and procedures, including the Code of Conduct and Liberty safety standards and procedures.
Other functions may be assigned.