Business Customer Development Manager - Returns

DHL (Deutsche Post) • Winston Salem, NC

138d

About The Position

The Manager Business Customer Development is responsible for managing customer relationships to drive profitability and growth. This role involves developing new business opportunities outside of the existing customer base while maintaining current relationships. The manager will define and develop new service capabilities that enhance DHL Supply Chain's core value proposition and ensure that profit goals are met. Acting as the primary customer contact, the manager will focus on relationship development, commercial agreements, growth potential, and account strategy for a specific customer base.

Requirements

• Bachelor's degree is essential; MBA is desirable.
• 3+ years logistics industry experience.
• 3+ years consultative sales/business development experience.
• 3+ years P&L/service responsibility.
• 3+ years dedicated/shared delivery experience.
• Project Management skills.
• Strong communication skills.
• Objective setting capabilities.
• Contract administration knowledge.
• Presentation skills (verbal and visual).
• Time management skills.
• Negotiating skills (desirable).
• Relationship management skills.
• Resource management experience.
• P/L management knowledge (desirable).
• Metric development skills (desirable).
• Consultative business skills (desirable).
• Analytical skills.
• Technical writing skills.

Nice To Haves

• Negotiating skills
• P/L management knowledge
• Metric development skills
• Consultative business skills

Responsibilities

• Manage customer relationships for profitability and growth.
• Develop new business opportunities outside of existing customer base while maintaining existing customer base.
• Define and develop new service capabilities that extend the reach of DHL Supply Chain's core value proposition.
• Ensure that profit goals are met.
• Act as the primary customer contact relating to relationship development, commercial agreements, growth potential and account strategy for a specific customer base.
• Develop and strengthen customer relationships.
• Drive profitable account growth in partnership with global teams where appropriate.
• Research and develop relationships with new potential accounts.
• Create and execute account strategies, including account communication plans.
• Facilitate customer survey responses and communicate results.
• Negotiate and execute new commercial agreements and changes to existing agreements.
• Ensure the transfer of best practices between customer accounts when appropriate.
• Participate in budget process to ensure operational site alignment with account strategy.
• Update Salesforce.com/internal reports as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Couriers and Messengers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees