Business Coordinator – Mental Wellness Clinic – Jefferson City

University of Missouri Health Care • Jefferson City, MO

15h • $22 - $35

About The Position

MU Health Care is looking for a confident, people-focused leader who thrives in a fast-paced clinical environment and finds purpose in helping teams deliver exceptional patient experiences. The ideal candidate is a natural communicator who builds trust between providers, staff, and patients with professionalism and compassion. They bring strong problem-solving skills, keen attention to detail, and sound decisions that keep operations running smoothly. This individual takes pride in mentoring others, fostering collaboration, and creating a positive, solutions-oriented workplace culture. Above all, they are driven by MU Health Care’s mission to provide excellent, patient-centered care through teamwork, innovation, and integrity.

Requirements

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Four (4) years of experience in customer service; two (2) of the four (4) years of experience must be in a physician’s office, hospital admissions, or revenue cycle. Education may be used in lieu of all experience.

Nice To Haves

• Associate’s degree in business. Supervisory experience. Experience in a physician’s office, hospital admissions, or patient accounts.
• Additional license/certification requirements as determined by the hiring department.

Responsibilities

• Act as liaison between management, health care providers, and support staff to ensure communication between these groups. Instruct and advise support staff on changes in policies, procedures, or working standards.
• Assist in the training and orientation of Patient Service Representatives and/or Patient Account Representatives. Perform all aspects of unit-specific tasks to ensure all tasks of the revenue cycle are completed. Supervise functions of office staff and assist with personnel-related activities including interviewing, hiring, disciplining, and termination process.
• Maintain accurate provider schedules in the computer system. Complex decision-making and problem resolution.
• Monitor daily workflow and production, adjusting priorities, employee scheduling, and operations as necessary to ensure effective services are being provided. Recommend changes in operations to Clinic management to improve efficiency.
• Coordinate the procurement of non-clinical equipment, supplies, and forms necessary to ensure efficient office operations. Create and monitor cash logs, cash received reports, and deposit slips. Maintain compliance with the institution's cash handling policies.
• Ensure patient satisfaction by investigating and responding to patient problems and complaints.
• Ensure prompt delivery of patient services and other activities, assisting in implementing improvements and enhancements to promote efficient patient flow.
• Ensure the success of the referral and pre-certification process.
• Monitor registration errors or reported documentation/coding issues and ensure communications between providers and front desk staff.
• Resolve billing issues of varied complexity.
• Oversee and perform accurate daily reconciliation of batched daily work. Oversee the performance of charge capture and payment posting.
• Provide resources for patient’s financial needs.
• Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.
• Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal/approval for payroll purposes.
• May complete unit/department-specific duties as outlined in department documents.

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED