The Issues Manager is responsible for working with business partners to understand, identify, and resolve open issues. This person will work very closely with issue owners to drive quality documentation across the issue management lifecycle from issue identification through closure/escalation. This person will assist with translating control deficiencies into action plans and assist in enhancing governance practices in alignment with risk and compliance frameworks. This person will also be responsible for creating and delivering reports across issues and governance to ensure full awareness across the business. The Issues Manager will act as an advisor to cross-functional teams and will help identify common and disparate control issues, help teams with root cause analysis resulting from insufficient controls, as well as provide the organization with guidance and governance over the implementation of Corrective Action Plan's (CAP). They will also help establish workflows/processes to support and drive consistent issues management and governance related reporting resulting from risk and control self-assessments (RCSAs); facilitate and assist with control issues, management and remediation; and assist teams with the development and implementation of 1LOD risk issue/corrective action plans and reporting. Additionally, this role will promote risk awareness and the overall effectiveness of the risk program across SoFi's subsidiaries in line with Business and Enterprise Risk Management (ERM) goals and processes.