Business Controls Analyst

Domestic & General•Norwalk, CA

10d•Remote

About The Position

As part of our continued growth in the U.S., we’re excited to offer a fantastic opportunity for a U.S. Business Controls Analyst to join our expanding First Lines team at Domestic & General. The US Business Controls Analyst plays a key role in strengthening US internal controls environment. This role supports cross-functional teams by identifying risks, assessing control effectiveness, and helping teams maintain compliance with regulatory, operational, and company standards. Ready to Apply? If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application. Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. For over 100 years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. You'll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We're transforming a 100-year-old business into a tech-driven platform with a global reach. But to do that, we'll need a range of skills from all walks of life. Think you can help?

Requirements

Strong drive to understand and learn core business processes.
Basic familiarity with the U.S. regulatory environment and how it informs operational practices.
Ability to apply best‑practice standards when assessing and evaluating controls.
High attention to detail with strong analytical thinking skills.
Ability to conduct outcome testing by following defined methodologies, identifying issues, and clearly documenting findings.
Quick learner with the ability to grasp new concepts and interpret how regulations translate into day‑to‑day operations.
Skilled in providing practical, well‑reasoned recommendations when required.
Strong verbal and written communication skills.
Natural curiosity and a proactive approach to problem‑solving.
Ability to collaborate effectively with cross‑functional teams across all U.S. business functions.

Responsibilities

Conduct reviews and assessments of business processes to identify control gaps, inefficiencies, and risks.
Develop, document, and maintain internal control procedures and workflows.
Monitor control performance and ensure compliance with internal policies and external regulations.
Support audits (internal/external) by preparing documentation, evidence, and walkthroughs.
Partner with process owners to implement remediation plans and strengthen controls.
Analyze data to identify trends, exceptions, or areas requiring corrective action as part of outcome testing.
Maintain risk and control matrices (RCMs), process maps, and control documentation.
Assist in developing dashboards, KPIs, and reporting for leadership.
Support change management processes to ensure controls are built into new initiatives.
Recommend process improvements that drive efficiency without compromising compliance