Business Control Manager

Bank of America•Charlotte, NC

29d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones. The Global Technology Change Governance & Oversight team is seeking a strong process Governance and business control individual to drive Governance and control efforts across Global Technology related to Change Governance. This job is responsible for leading and executing on internal control discipline and operational excellence within GT Change Governance team. Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards.

Requirements

10+ years of overall experience
5+ years of experience in Governance and Control environment in IT department
Possesses good knowledge of risk management approach, processes, tools, and routines
Prior business process management or control framework knowledge
Basic understanding of Change Management and associated controls
Prior experience in performing analysis & reporting data using Excel, Pivot
Sharp eye for identifying weak points in processes and organizational structures
Able to drive the standardization of processes and implementation of metrics and best practices
Experience with developing work breakdown structures and executing action plans
Experience in gathering, interpreting, and analyzing gathered data for target solutions
Strong analytical and organizational skills with a focus on attention to detail and accuracy
Able to work independently with multiple stakeholders
Ability to follow the process and procedures for support and to pinpoint opportunities to develop the efficiency of business

Nice To Haves

Knowledge of change management systems such as Jira, horizon, remedy etc
Pro-actively understanding responsibilities and manage tasks independently
Skills: Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Owns process design and execution of Global Technology Change Governance and Controls
Defines controls and measures performance of change process on monthly/quarterly basis
Serves as the subject matter expert for the Change process with stakeholders to include Risk and Audit teams
Supports change management deliverables and project documentation (issue/risk logs, status reports, requirements documentation, design documentation, project plans)
Establish and maintain effective communication with team members and other key stakeholders
Ensure timely action/coordination on all reporting related deliverables
Perform quality assurance analysis & review on data received from various LOB, generate reports, publish with in timeline
Pro-actively understanding responsibilities and manage tasks independently
Supports change management deliverables and project documentation (issue/risk logs, status reports, requirements documentation, design documentation, project plans)
Establish and maintain effective communication with team members and other key stakeholders