Business Control Manager – Technical Risk Portfolio Manager

Bank of America • Charlotte, NC

103d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Requirements

• 5+ years of Technology Program and Project planning, risk management
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)
• Strong communication skills to communicate program/project status, issues and risks effectively and clearly at all levels, including key stakeholders and executives
• Ability to learn and adapt quickly
• Highly organized, ability to simultaneously prioritize tasks and handle numerous time-sensitive issues
• Proactive in driving team to achieve commitments and results
• Knowledge of business processes and procedures
• Experience leveraging policies, standards and controls to drive risk reduction
• Excellent written and verbal communication skills

Nice To Haves

• Controls Management
• Oral Communications
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Lead the implementation of procedural improvements and automation opportunities in the identification of non-compliant applications and tools with written electronic communication features to reduce risk across the enterprise
• Coach Global Technology application teams in compliance with Written Electronic Communication Retention policy
• Implement improvements in processes/tools related to data collection and metric reporting
• Broadening relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree