Business Control Manager- Global Technology Risk Assessment

Bank of America•Plano, TX

19h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Requirements

5+ years of relevant work experience in technology with some applied within financial services or risk
3+ years of professional domain expertise in a technical discipline, such as data management, artificial intelligence and/or information security
Communicates complex technical subject matter into clear, concise language suited for various audiences ranging from executives to junior analysts
Demonstrated increasing levels of accountability and ownership
Demonstrated ability to operate as a change ambassador by advocating and embracing change across diverse stakeholders groups
Strong collaboration and partnering skills with ability to positively influence and motivate teams
Comfortable with ambiguous situations capable of analyzing, simplifying and collaborating to solve complex problems
Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
Ability to coordinate and drive execution of priorities and meet deadlines to adhere with policies and standards
Skills: Controls Management
Oral Communications
Risk Management
Stakeholder Management
Strategy Planning and Development
Continuous Improvement
Drives Engagement
Influence
Strategic Thinking
Talent Development
Data and Trend Analysis
Decision Making
Monitoring, Surveillance, and Testing
Problem Solving
Quality Assurance

Responsibilities

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Manage third-party risk in compliance with enterprise policies and expectations of the front-line unit
Escalate key risks to appropriate governance routines ensuring the right visibility with management
Execute monitoring/oversight activities and recommend actions to improve performance
Seek to improve the current oversight and governance processes focused on risk management and program execution
Monitor upcoming changes to the third-party program and work with the leadership team to communicate and implement any required actions to ensure those changes are executed flawlessly
Engage with Global Vendor Management, control partners and Global Procurement to ensure program understanding and adherence
Participate in third-party governance and issues forums to discuss and challenge third-party performance across all phases of the third-party program including current risks, emerging risks, and mitigating actions
Participate in the execution of continuous improvement work efforts that drive efficiency and strengthen the portfolio oversight process
Develop effective relationships with partners within and outside of third party to obtain broad perspective and influence
Coordinate the pipeline of upcoming items to ensure appropriate insource/outsource decisions and key deal reviews occur within front-line unit governance and are raised to Global Technology risk committee
Oversee contract governance matters and appropriate escalation of material term deviations