Business Consultant, Customer Communications

LexisNexis Risk Solutions•Alpharetta, GA

9h•Hybrid

About The Position

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Communications Center of Excellence drives customer engagement for cross-functional, customer-impacting projects. The team serves as c onsultative partners, project managers, thought leaders and strategists for operational communications and outreach. The team supports customer engagement and communication as a shared service within the larger organization. About the Role: This role will provide project management and guidance on projects that impact communication and success initiatives. The Strategic Business Consultant, together with leadership, is directly responsible for delivery of assigned projects within acceptable timeframes and quality standards.

Requirements

Have Bachelor's or 7 years equivalent experience.
Have 5+ years of project management experience; in a program office and hands-on experience executing complex programs would be advantageous.
Have Lean Six Sigma Green Belt or Black Belt or PMI certification.
Have experience in presenting to executive level audiences.
Have excellent interpersonal skills; including the ability to work across a highly matrixed organization. (Interacting, influencing, negotiating effectively with all levels of leadership and peers.)
Have demonstrated leadership experience in a dynamic environment with frequent and substantial priority changes. Experience with stringent timelines and major resource constraints would be advantageous.
Experience with MS Office and project planning software required
Have ability to travel occasionally as required.
Have ability to commute to Alpharetta, GA or Boca Raton, FL on a Hybrid basis.

Nice To Haves

Knowledge of AdaptiveWork ideal.
in a program office and hands-on experience executing complex programs would be advantageous.
Experience with stringent timelines and major resource constraints would be advantageous.

Responsibilities

Delivering assigned projects on schedule and aligned with the critical needs of the business or external customer.
Constructing the Work Breakdown Structure for the project as needed; demonstrate proficiency in using project management software tools.
Knowledge of AdaptiveWork ideal.
Managing the project lifecycle from start to finish.
Coordinating and facilitating project meetings and negotiating with staffing managers for project resources and other project needs.
Representing Customer Communication Program Management in cross-functional teams within the LexisNexis RISK Solutions organization.
Identifying and making recommendations for improvement to existing processes and procedures.
Maintaining knowledge of project management trends and best practices.
Managing multiple projects running concurrently.
Performing all other duties as assigned.