Business Consultant 1 - Practice Management

ModMed

9d•Hybrid

About The Position

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? ModMed is hiring a driven Business Consultant - Practice Management & Financials to join our positive, passionate, and high-performing team within Client Services focused on partnering with customers to analyze their business processes, identify areas of improvement, and develop solutions that will help them achieve their goals. This is an exciting opportunity for someone who has a deep understanding of healthcare industry practices, regulations, and technology solutions, along with a proven track record of driving successful outcomes for clients within a fast-paced Healthcare IT company that is truly Modernizing Medicine! They will also create custom workflow documentation and direct the Training Consultant(s) in adopting solutions for customer training. The BC will work closely with the Product team to drive solutions that support our customers. The BC will also provide system expertise and direction for Project Managers, CSMs, and other team members. This role will partner with Practice leadership to ensure our products meet their business needs. BCs will have additional responsibilities in driving department initiatives with the assistance of the Business Consultant leadership.

Requirements

Bachelor's Degree, preferred.
Coding Certification preferred.
Deep experience in all aspects of specialty practice workflows.
Minimum of four years in practice management workflow setting.
Excellent verbal and written communication skills.
Excellent time management skills and ability to work on multiple projects simultaneously.
Ability to make decisions and create alternative solutions to problems.
Experience with Microsoft Office/Google Business Tools.
Self-starter and self-disciplined.
Must have soft skills to lead and influence others to align with solutions.
Experience with conflict resolution and consultation.
Experience with quality and physician practice business drivers.
Ability to travel 75-90% including occasional weekends.

Responsibilities

Works with the Project Management team to maintain a high level of quality in delivering clinical or practice management solutions to clients.
Perform a process analysis to facilitate client process adoption and change management.
Create client-specific workflows and configurations to meet their business needs.
Plan and prepare curriculum for necessary custom workflows that will be part of the training and partner on the delivery of the identified workflows.
Support onsite go-live to ensure improved workflows are aligned and deployed.
Perform a post-go-live analysis to identify workflow efficiencies and recommendations.
Create, review, and update established Standard Operating Procedures.
Works with the CSM team to partner with clients to positively influence efficient workflows and business results.
Ensure that team goals are met, as set by the Business Consulting leadership team.
Work with the Medical Director and Product Managers to understand the product roadmap and provide input and direction to support customer needs.
Maintain product expert status on designated ModMed solutions as well as other new offerings; participate in all new releases and product processes.
Escalate issues and risks as needed to the senior leadership team under the direction of the Business Consulting leadership team.
Serve as an escalation point for Project Managers and CSMs on subjects of workflow and system function.
Proactively establish and drive documentation to support Modernizing Medicine business needs.
Works with other team members to create holistic solutions for our complex customers.
Makes ongoing recommendations to the Business Consultanting leadership team for process improvements.
Executes the initiatives of the Business Consulting leadership team.
Promotes teamwork and positive comradery between team members.
Maintains cross-departmental relationships to assist with open communication and tighter escalation channels.
Participates in business development activities when requested. This may include, but is not limited to: Webinars Trade shows Sales Assist Users Conference

Benefits

United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.