Business Coaching Coordinator

Cencora • PA

81d

About The Position

The Business Coaching Coordinator serves as the primary contact for assigned business coaching customers, ensuring effective communication and coordinated coverage with the Business Performance Coach. Key responsibilities include organizing and prioritizing tasks to deliver a consistent coaching experience, enhancing customer retention through the development of productive relationships, and maintaining accurate records of coaching activities in the CRM system. The role involves compiling and formatting pharmacy data for reporting purposes, identifying new revenue opportunities, and providing timely communication to influence customer decision-making. Additionally, the Business Coaching Coordinator evaluates issues and opportunities, collaborates across functions to address customer needs, and participates in planning sessions, all while maintaining a comprehensive understanding of the independent retail pharmacy market.

Requirements

• Requires broad training in fields such as accounting, mathematics, data science, statistics, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree or equivalent work experience.
• Requires a minimum of five (5) years directly related and progressively responsible experience.
• Analytical skills and experience collecting, organizing, and disseminating information accurately.
• Working knowledge of pharmaceutical distribution business and customer facing programs.
• Deep understanding of independent community pharmacy operations and drivers of revenue within an independent pharmacy business.
• Ability to convey results of analysis in an easy-to-follow format.
• Outstanding attention to detail and accuracy.
• Excellent organizational skills and time management.
• Ability to communicate effectively, both orally and in writing.
• Excellent interpersonal skills; ability to work well within a team environment.
• Highly proficient in Microsoft Office Excel, Word and PowerPoint.

Responsibilities

• Act as the main point of contact for assigned business coaching customers, coordinating with the assigned Business Performance Coach and leadership to ensure effective customer coverage and communication.
• Organize and prioritize tasks to deliver a consistent business coaching experience while ensuring timely communication with customers.
• Collaborate with the assigned Business Performance Coach to enhance customer retention and engagement by building productive relationships, understanding customer objectives, and influencing decision-making to drive profitability.
• Keep coaching activities updated in the CRM system, ensuring accurate tracking of interactions and progress.
• Compile pharmacy data to prepare, format, and distribute necessary reports, assisting in the creation of an informative portfolio for communication with customers and collaboration with Business Performance Coach.
• Recognize and escalate new opportunities for generating revenue and business growth for both customers and Cencora.
• Provide clear, concise, and timely communication with customers to positively influence their behavior and decision-making processes.
• Evaluate issues and opportunities, identifying developments or data points that warrant further investigation or referral to Business Performance Coach.
• Address queries from customers and Business Performance Coach, conducting investigations and troubleshooting as necessary to provide appropriate assessments.
• Engage in both short-term and long-term planning sessions with customers and other members of the business coaching team as needed.
• Work collaboratively across functions to address and fulfill business coaching customer needs.

Benefits

• Medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees