Business Change Manager Sr

Elevance Health • Richmond, VA

1d • Hybrid

About The Position

The Business Change Manager Sr is responsible for working with Carelon Service Contact Center management to identify and implement varied projects, programs, and plans that support achievement of business unit and enterprise goals. Location: Hybrid 1: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Schedule: Monday – Friday, 9:00am – 5:00pm

Requirements

• Requires a BA/BS in a related field and minimum of 8 years process improvement, business change, or project related experience; or any combination of education and experience which would provide an equivalent background.
• Candidates from all states are welcome, but they must reside within commuting distance of a Pulse Point office location where we have an office to be considered

Nice To Haves

• Experience in successfully developing and managing projects with significant operating budget and knowledge of process redesign is highly preferred.
• Expertise in ROI determination and analysis.
• Proficiency in conducting cost-benefit analyses.
• Strong project management skills or experience as a Program Manager.
• Ability to redesign processes and conduct process mapping.
• Excellent communication skills for effective cross-functional collaboration.
• Proficiency in Excel for data analysis and reporting.

Responsibilities

• Effectively communicates, plans, and sustains improvement initiatives with key stakeholders.
• Identifies opportunities for process improvement with assigned business unit.
• Leads efforts to identify best practices for change management and process improvement.
• Identifying impacted parties, business partners, and resources required.
• Develop and designs processes and systems that support business needs.
• Conducts cost/benefit analysis for ROI determination and recommendations for targeted improvements.
• Builds support for business change throughout the business unit.
• Leads key process improvement initiatives.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees