Business Certification Officer 2

State of Ohio • Columbus, OH

11d • Onsite

About The Position

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. This position requires you to work in the office Monday-Friday with flexibility in starting and ending times. The job is located in the Vern Riffe building, 77 South High St. Columbus, OH 43215 At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Business Certification Officer 2 What You’ll Do: The Business Certification Officer 2 r eviews and decisions state certification program applications in accordance with program rules, policies, and state guidelines. Assists colleagues by providing input on application decisions. Manages client interactions and escalations with clarity and professionalism. Communicates final decisions to leadership and provides state requirement support. Coordinates with leadership to resolve complex cases and provides continuous improvement feedback to our certification programs. Reviews and decisions state certification program applications in accordance with program rules, policies, and state guidelines. Assists colleagues by providing input on application decisions. Manages client interactions and escalations with clarity and professionalism. Communicates final decisions to leadership and provides state requirement support. Coordinates with leadership to resolve complex cases and provides continuous improvement feedback to our certification programs.

Requirements

• 18 months training or 18 months experience in interviewing
• 18 months training or 18 months experience in application of EEO and affirmative action laws, regulations and procedures to include MBE set-aside, EDGE and/or VBE
• 12 months training or 12 months experience in public relations or in responding to telephone, in-person and written inquires and contacts to achieve desired action (e.g., resolution of complaints; providing technical assistance/information; compliance)
• 12 months training or 12 months experience in accounting or other fiscal related area

Responsibilities

• Certification and Eligibility Review - Reviews MBE, EDGE, VFBE and WBE applications, recertification applications & cross certification applications.
• Conducts application interviews and verifies business structure to decision certification eligibility in accordance with program rules and state guidelines.
• Complex Application Review and Case Resolution - Leads high-level certification reviews involving complex ownership structures, ensuring eligibility decisions are legally sound and consistent with program and state guidelines.
• Team Support and Mentorship - Assists and mentors Business Certification Officer 1s, provides input on application decisions, and collaborates with leadership to uphold quality across the Office of Certifications.
• Escalation and Client Communication - Manages complex or escalated client interactions with clarity and professionalism.
• Communicates final decisions to leadership with program and state requirement support.
• Process Coordination and Policy Input - Coordinate with leadership to resolve cases and provide feedback to support continuous improvement and consistency in interpretation of program and state rules.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed