Business Center Representative, Venues - (Part Time) - Grand Hyatt DFW Airport

Encore Global•DFW Airport, TX

8d•Onsite

About The Position

Position Overview Assist with the daily Business Center operations within a hotel environment by providing office assistance to hotel guests while ensuring courteous and efficient service.

Requirements

High school diploma/GED required; Associates degree is preferred.
One year experience in a service related industry
Strong MS Office experience
Professional written and verbal communication skills
Working knowledge of office equipment, such as copiers and fax machines
Attention to Communication
Exceeds Customer Expectations
Concern for Quality
Integrity

Nice To Haves

Associates degree

Responsibilities

Acknowledge and interact with hotel team members and customers.
Display a polished and professional image towards hotel team members and customers.
Respond quickly to questions and requests and handles service problems politely and efficiently.
Demonstrate knowledge of hotel and facility services.
Complete invoicing for customers.
Enter and balance charges on the Company’s billing system.
Download and maintain accurate customer files.
Provide basic cash and credit card handling according to the Company’s policy.
Provide quotes for Business Center equipment rentals.
Complete equipment setup and support.
Track and maintain office supplies and associated vendor pricing information.
Support the Director of Event Technology with administrative duties.
Maintain a clean, neat and organized Business Center.
Handle shipping and packaging with assigned carriers for domestic and international delivery.