Business Center Practice Leader - Southern California and Hawaii Environmental Services

Stantec • Irvine, CA

92d

About The Position

We seek a Southern California and Hawaii Environmental Services Business Center Practice Leader (BCPL) to contribute to a purpose-driven organization focused on delivery of environmental solutions. The ideal candidate specializes in some or all of the infrastructure (transportation and community development), water, manufacturing and energy sectors with strong market knowledge and proven experience in Orange County/South Bay, and broader ability to support growth throughout Southern California and all sectors we serve. The Business Center Practice Leader (BCPL) is the “seller/doer” responsible for leading the pursuit and delivery of excellent work to our clients. Accountable for the top line revenue, the BCPL leads the growth of the Business Centers and Stantec’s market position while providing innovative technical solutions with exceptional quality and execution that exceed client expectations. The BCPL reports to the Regional Growth Leader (RGL). Our Environmental Services team is a leader in fostering resilient and sustainable outcomes for both people and the environment. Working with over 40 federal, state, and local agencies in California, we use local knowledge to navigate regulations, build trust, and deliver tailored solutions that reflect each community’s environmental and cultural contexts. This leadership position is an integral part of our Environmental Services US West leadership team, supporting a growing environmental assessment, permitting, design, and compliance practice of more than 300 talented professionals in Southern California and Hawaii. Our people are Stantec’s most valuable resource, and in joining our team you will be able to leverage your practice area strategic planning focus, market knowledge, and client and partner relationships to pursue and win work that transforms our communities and inspires our people, within a culture that values belonging, celebrates shared successes, and embraces ambition.

Requirements

• Proven experience in environmental services, particularly in infrastructure, water, manufacturing, and energy sectors.
• Strong market knowledge of Southern California and Hawaii, particularly Orange County/South Bay.
• Demonstrated ability to lead business development and client relationship strategies.
• Experience in managing and delivering projects with a focus on client satisfaction.
• Ability to cultivate relationships with federal, state, and local agencies.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to inspire and motivate teams towards achieving business goals.
• Experience in financial management and budget oversight.

Nice To Haves

• Experience with ISO-certified Integrated management Systems.
• Familiarity with digital practice tools and applications.
• Background in risk management related to environmental projects.
• Experience in conducting client feedback surveys and implementing action plans.

Responsibilities

• Drives the client relationship strategy, working with Principals and BC leaders to drive strong results in the client satisfaction survey within the respective BC.
• Lead and participate in pursuits and campaigns for major BC opportunities across multiple sectors, with a focus on infrastructure, water, manufacturing and energy sectors.
• Achieve minimum client and proposal-specific marketing and business development (M&BD) sales goals, including internal cross-selling initiatives, target 25% of time.
• Exceed client expectations through strong account management across the BC and personally leading accounts for major clients in the BC.
• Cultivate strong relationships and stay on top of opportunities from agencies aligned with sector-focused growth initiatives.
• Sets the tone among all leaders in the BC.
• Ensure a minimum of 4 client feedback surveys are conducted per year and issues are addressed through implementation and follow through on action plans.
• Actively contribute to win strategies and successful project execution.
• Be involved at a hands-on level in key pursuits as needed and on projects should issues impacting client satisfaction or project management escalate.
• Track pursuit success rate and return on investment rate on client-by-client basis.
• Lead growth of the BC through developing and leading the business development, key pursuit and sales strategy.
• Develop and manage the M&BD plan for the BC, including cross selling.
• Increase visibility of Stantec by sharing our knowledge and innovation stories through key client engagements.
• Establish an effective Go/No Go Review process with Principals and track compliance.
• Partner with other BCPLs and leaders to drive collaboration on pursuits across geographies and business lines.
• Utilize and ensure the opportunity Pipeline is maintained and monitor to optimize business development plans and employee utilization rates.
• Maintain and enhance local marketplace reputation through established relationships and support of regional leadership.
• Lead delivery of significant BC project pursuits.
• Achieve minimum direct utilization target 45%.
• Actively participate including contribution to written content in major projects in key roles such as Independent Technical Reviewers.
• Oversee risk management related to projects and pursuits including review of contracts, fees, and proposals.
• Inspires, motivates, and holds the team accountable for the delivery of innovative design solutions.
• Drive project excellence.
• Leads or assigns responsibility for oversight of project delivery, Quality Assurance/Quality Control, discipline excellence and technical quality.
• Assign responsibility for design excellence in all disciplines present in BC to foster innovation, sustainable design principles and use of technology.
• Comply with ISO-certified Integrated management System and Project Management (PM) Frameworks.
• Achieve >95% PM Frameworks compliance from Internal Practice audits.
• Leads or assigns responsibility for management, needs assessment and provision of digital practice, tools, and applications in support of BC to deliver work.
• Act as a highly regarded leader, thought partner and a source of counsel and advice for their BC.
• Be personally involved in key client relationships, strategic project pursuits and major project leadership within the BC.
• Proactively identify opportunities to reinforce and further develop Stantec’s high-performance culture.
• Foster a success-oriented, accountable environment within the company.
• Uphold a corporate culture that promotes ethical practices, encourages individual integrity, and focuses on the customer and service delivery.
• Provide support through ongoing collaboration with Business Operating Unit (BOU) Operations, Regional Business Leaders (RBL), Regional Growth Leaders (RGLs), Regional Leaders (RL) and Business Center Operating Leaders (BCOL) regarding resolution of operational issues identified within the BC.
• Support BCOL and other BCPLs (BC Leadership) with the annual budget for the BC.
• Accountable for top line revenue growth, the BCPL also supports the BCOL in meeting established targets net revenue, gross margin, SG&A, and operating income target in the BC.
• Responsible for net revenue forecasts by period, quarter, and year end.
• Partners with BCOL to develop and implement improvement plans for distressed business units and BCs.
• Supports achieving utilization rate and backlog targets and partners with BCOL to drive collaboration and work sharing across the practice.
• Support BC Leadership with the health and safety performance of the BC.
• Support BC Leadership with developing, attracting, engaging, and retaining top talent.
• Establish employee connectedness to leadership by interfacing frequently with employees.
• Partner with BCOL by conducting quarterly office visits and BC Wide meetings to communicate the vision, business strategy and progress against applicable action plans.
• Support the overall talent management lifecycle including career development, employee engagement, succession planning, coaching, and mentoring, diversity and inclusion, and leadership development for the BC.
• Support the BCOL with managing performance and compensation in accordance with Stantec’s compensation philosophy within the BC through yearly employee performance review (YEPR), rate review, and STIP/bonus -allocation for the BC.

Benefits

• Competitive salary and performance bonuses.
• Health and wellness programs.
• Professional development opportunities.
• Flexible work arrangements.
• Retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior