Business Center Branch Manager

PNC • Dublin, OH

91d • $47,500 - $109,500

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Center Branch Manager within PNC's Retail Branch organization, you will be based in Dublin, OH. Bilingual Arabic preferred. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Bilingual Arabic preferred.
• Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results-Oriented.

Responsibilities

• Manages priorities through planning and execution to drive all aspects of branch performance.
• Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well being.
• Creates a differentiated customer experience, making banking easy in an omni channel environment.
• Leads and influences the agenda of a broad range of eco-system partners.
• Accountable for risk management and compliance in a complex business environment.
• Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Leads, plans and executes a branded sales process to achieve sales targets and customer loyalty.
• Grows branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
• Drives business banking results primarily through business development and community involvement activities.
• Coaches to consultative selling to drive results and enable customer financial well-being.
• Leads, coaches and ensures the delivery of a differentiated client experience.
• Leads effective problem resolution, making banking easy for customers.
• Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Drives the employee experience.
• Responsible for acquiring and retaining talent through effective onboarding, coaching and development.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk.
• Exercises leadership, authority and sound decision making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Paid time off including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees