Business Center Branch Manager

PNC • Denton, TX

271d

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Center Branch Manager within PNC's Retail Branch Banking Network, you will be based in Forney, TX at the Forney branch. This position manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development. It executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values.

Requirements

• University / college degree with 3+ years of industry-relevant experience.
• 2 years of previous managerial experience in an operations or production environment.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Accountability
• Banking
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Approach
• Results-Oriented

Responsibilities

• Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer/business experiences.
• Identifies and implements client solutions through discovery conversations, collaborating with internal business partners in a timely manner.
• Executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings.
• Regularly meets with internal business partners to communicate and review business results and pipeline management.
• Drives business banking results primarily through business development, outside branch calling efforts and community involvement activities.
• Leads effective problem resolution, making banking easy for customers.
• Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Paid time off including maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree