About the position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Center Assistant Manager within PNC's retail branch organization, you will be based in Allen Park, Michigan at the Southfield/Allen Branch. Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients. Influences a range of eco-system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution. Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty. Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports. Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
Responsibilities
- Accountable for the operational soundness of the branch and team.
- Ensures audit controls are followed and supports adherence to compliance and regulatory guidelines.
- Manages service and operational aspects of a Branch & Business Center branch.
- Builds a high performing team through attraction, on-boarding, coaching and development.
- Drives revenue and loyalty through proactive interactions with clients.
- Provides solutions and advice to improve client financial well-being.
- Leads effective problem resolution.
- Fosters a positive working environment that facilitates exceptional service.
- Grows branch revenue through acquisition and share-of-wallet growth.
- Consistently inspects, supports and coaches the branded sales process.
- Drives the employee engagement experience.
- Responsible for acquiring and retaining talent through training and development.
- Leads the performance management process for direct reports.
- Responsible for the Branch & Business Center risk process.
- Exercises sound decision making to identify and mitigate potential risk.
Requirements
- 3+ years of related experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience may be considered.
Nice-to-haves
- Accountability
- Banking
- Client Counseling
- Customer Experience (CX)
- Customer Loyalty
- Decision Making
- People Management
- Proactive Approach
- Results-Oriented
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year
- Between 15 to 25 vacation days each year, depending on career level and years of service
