Business Blueprint & Banking - Account Protection Specialist - Checking.

American Express • Phoenix, AZ

440d • $41,600 - $50,024

About The Position

The Account Protection Specialist at American Express is responsible for utilizing fraud management techniques to review consumer and business accounts for potential fraudulent activity. This role involves analyzing data to minimize losses, handling customer interactions, and identifying fraud trends to improve processes. The position requires strong analytical skills, effective communication, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

• Experience working with online deposit fraud.
• Excellent customer service focus with the ability to recognize and solve issues.
• Strong analytical skills to synthesize large amounts of information.
• Effective communication skills to convey concerns and ensure customer value.
• Proficiency in Microsoft Office and strong computer literacy.

Nice To Haves

• Experience in a fast-paced customer service environment.
• Familiarity with financial analysis tools and techniques.

Responsibilities

• Utilize fraud management techniques to review accounts for potential fraudulent activity.
• Analyze data to determine appropriate actions to minimize losses.
• Handle inbound and outbound calls regarding accounts while maintaining professional relationships.
• Identify fraud trends and develop continuous process improvements.
• Conduct meticulous analysis of unusual financial activity using various databases.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid parental leave
• Retirement plan
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees