Business Banking Workout Support I

M&T Bank • Getzville, NY

144d • $18 - $28 • Hybrid

About The Position

Provide support to Relationship Managers, Workout Officers, Collection Specialists and Legal Liaisons. Research, gather, prepare and validate appropriate documentation associated with the workout strategy.

Requirements

• A combined minimum of 2 years' higher education and/or work experience, including a minimum of 1 year customer service, customer facing or collections experience.
• Proficient personal computer skills, including word processing and spreadsheet software.
• Detail oriented.
• Strong verbal and written communication skills.

Nice To Haves

• Bachelor's degree.
• Banking or financial industry experience.
• Knowledge of M&T Bank systems.

Responsibilities

• Support Workout and Collections - facilitate work between the two groups.
• Upload new assignments to system of record, ensuring all customer data and files are in place.
• Generate system maintenance requests in preparation for file hand-off/assignment.
• Coordinate the disposition of completed files based on department reporting.
• Scan and warehouse appropriately.
• Authorize or decline transactions through the overdraft process; prepare a management report to identify patterns of overdraft activity.
• Prepare payments received and/or deposit account offsets.
• Prepare check requests, demand letters, appraisal orders and bankruptcy proof of claims.
• Research, gather, prepare and validate appropriate documentation associated with the Workout strategy for legal and repossession referrals.
• Assist with the preparation of the Small Business Association default package, preparing payment histories, obtaining required documentation and providing ongoing research support throughout the claim process.
• Research the remediation cases as required for BSA/AML; update documentation in appropriate system.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Benefits

• Competitive pay based on knowledge, skills, and experience.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed