Business Banking Support Associate

Kennebec Savings Bank•Augusta, ME

17m

About The Position

This position is responsible for: (a) Providing business customers with exceptional support on business banking products and services; (b) Collaborating with internal Bank teams to cross-sell and demonstrate the Bank’s business deposit products and services to existing and prospective customers; (c) Supporting the deposit account opening and maintenance needs of business customers; and (d) Managing the day-to-day customer service needs of the Bank’s existing business banking customers.

Requirements

Bachelor’s degree and/or equivalent work experience.
1 to 3 years' experience in personal or commercial banking and general banking experience.
Strong technology skills, with specific experience in business banking or bank core software desirable.
Proficiency with word processing and spreadsheet applications and the ability to learn new technologies required.
Must have strong written and oral communications skills, including report-writing capabilities.
Must possess a valid driver’s license, the use of a serviceable automobile that is properly registered and proper liability automobile insurance as required by state law.
Must be able to lift files and other documents of approximately 20 pounds.
Must be able to read and work with printed reports.
Must be able to stand or sit for extended periods of time.
Must be able to spend extended periods of time working on a computer.
Must be able use the telephone; must be able to communicate clearly by telephone and in person; must have good listening ability and skills.
Must be able to prioritize and organize workflow; must have good attention to detail; must be able to handle multiple tasks.
Strong analytical, critical thinking, and organizational skills.
Must have the ability to think through a problem, following proper steps in finding resolution.
Must have a high degree of ethics and maintain confidentiality of customers and accounts.
Must be friendly, courteous and sensitive to the needs of customers and coworkers.

Responsibilities

Maintain thorough understanding of current Kennebec Savings Bank business products and services.
Serve as the Bank’s expert on the suite of electronic banking and payments-related products and services for business
Process all incoming and outgoing ACH files, positive pay output files, end-of-month billing, and ACH returns and notifications of change.
Serve as a member of a testing team for enhancements and releases to business banking solutions.
Coordinate with and assist Bank business account managers, business and commercial lenders, branch managers and business development staff to provide demonstrations of business banking products and services for existing and prospective customers.
Provide account services to Bank customers when needed.
Maintain business account, card and services set ups, signers, users, roles, permissions, and agreements.
Actively participate in community organizations and events.
Actively utilize as many Bank products and services as possible to fully understand their features and benefits and communicate effectively with customers and prospective customers.
Facilitate training of other Bank staff in all things relevant to the Business Banking Support Specialist position.