Business Banking Specialist

Glacier Bancorp, Inc.•Bozeman, MT

About The Position

Under general supervision of the VP Commercial Relationship Manager, conformance with established policies and procedures the Business Banking Specialist will provide direct assistance to the Loan Officers for onboarding new business banking accounts and business banking related products, including promotion and support of the involvement in the Commercial Card program. PRINCIPAL DUTIES AND RESPONSIBILITES: Responsible for onboarding of business banking clients by ensuring clients receive exceptional service during the sales and product onboarding functions. Assists the Commercial Relationship Managers with ongoing client needs, to include opening of depository accounts, initial setup and implementation of business banking and treasury management products and customer maintenance. Follows bank policy and procedure with customer and account on-boarding; proactively follows up on pending items, communicating with branch and deposit operations personnel as appropriate. Proactively market products and services offered by the Bank including deposit accounts, payment cards and other treasury management services as appropriate. Work closely with Commercial Relationship Managers to provide product expertise, client, and sales support. Communicates effectively with clients, potential clients, internal departments, and other bank personnel. Anticipate customer needs, respond to customer inquiries in a timely manner, and ensure an excellent experience for the customer. Maintain service level expectations as defined by the bank. Performs related duties as assigned. Actively participates in Bank related and community volunteer events as well as business development related activities Become familiar with and understand the bank’s loan policy manual. Review commercial loan files to ensure all necessary documents are provided and properly prepared, including appraisals, organizational documents, title insurance, property insurance, etc. Maintain virtual folders for preparation of document production and scanning to internal systems. Maintain a working knowledge of credit authorization documents and applicable worksheets to assist commercial loan officer with completion. Represent the division as a subject matter expert for all Commercial Card-related solutions internally and externally. Support the payables solution approach and demonstrate how it fits in with a customer’s broader procure to pay approach. Participate in business development meetings and effectively communicate one on one to foster collaboration. Manage and lead Tier Prospect Report found on Power BI, according to local leadership’s annual production goals. Work with the division’s Chief Banking Officer and local Leadership, to identify and scale best practices through the entire sales/support cycle. Support staff and Clients with the Commercial Card application / onboarding processes. Provide first line support for operational / onboarding / customer support questions; encouraging customers to use all available self-service tools. Comply with Bank policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Regular and predictable attendance to accomplish job duties and provide in-person contact with customers. Employees are required to actively use the service pledge in all customer encounters. Service Pledge: Smile Eye Contact Refer to Customer by name Viable Options Instant Acknowledgement Customers Always Come First End with “Thank you”

Requirements

High school diploma or equivalency
Two or more years of experience in a financial institution with broad exposure to products, services, and procedures.
Proficiency with use of personal computers and associated software, including Word and Excel.
Excellent grammatical, punctuation, spelling, and editing skills
Exhibit professional and friendly attitude; strong communications and interpersonal skills to address customer questions and concerns
Must be able to handle multiple tasks moving quickly from one task to another without loss of accuracy or composure
Must be detail oriented. Able to perform repetitive work with consistency and accuracy. Able to find and correct errors. Able to communicate technical information, both verbally and in writing
Demonstrated ability to manage time and meet deadlines in a fast-paced environment. Able to learn all loan functions as required
Demonstrated ability to exercise sound judgment in handling confidential and sensitive information
Ability to travel to customers, potential customers and First Security Bank branches/departments.
Maintain a valid driver’s license and a driving record acceptable to our insurer.

Responsibilities

Responsible for onboarding of business banking clients by ensuring clients receive exceptional service during the sales and product onboarding functions.
Assists the Commercial Relationship Managers with ongoing client needs, to include opening of depository accounts, initial setup and implementation of business banking and treasury management products and customer maintenance.
Follows bank policy and procedure with customer and account on-boarding; proactively follows up on pending items, communicating with branch and deposit operations personnel as appropriate.
Proactively market products and services offered by the Bank including deposit accounts, payment cards and other treasury management services as appropriate.
Work closely with Commercial Relationship Managers to provide product expertise, client, and sales support.
Communicates effectively with clients, potential clients, internal departments, and other bank personnel.
Anticipate customer needs, respond to customer inquiries in a timely manner, and ensure an excellent experience for the customer.
Maintain service level expectations as defined by the bank.
Performs related duties as assigned. Actively participates in Bank related and community volunteer events as well as business development related activities
Become familiar with and understand the bank’s loan policy manual.
Review commercial loan files to ensure all necessary documents are provided and properly prepared, including appraisals, organizational documents, title insurance, property insurance, etc.
Maintain virtual folders for preparation of document production and scanning to internal systems.
Maintain a working knowledge of credit authorization documents and applicable worksheets to assist commercial loan officer with completion.
Represent the division as a subject matter expert for all Commercial Card-related solutions internally and externally.
Support the payables solution approach and demonstrate how it fits in with a customer’s broader procure to pay approach.
Participate in business development meetings and effectively communicate one on one to foster collaboration.
Manage and lead Tier Prospect Report found on Power BI, according to local leadership’s annual production goals.
Work with the division’s Chief Banking Officer and local Leadership, to identify and scale best practices through the entire sales/support cycle.
Support staff and Clients with the Commercial Card application / onboarding processes.
Provide first line support for operational / onboarding / customer support questions; encouraging customers to use all available self-service tools.
Comply with Bank policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.
Employees are required to actively use the service pledge in all customer encounters.