Business Banking Senior Program Manager

Fiserv, Inc.•Berkeley Heights, NJ

28d

About The Position

Fiserv is a global leader in payments and financial technology, enabling clients to deliver secure, scalable banking experiences. The Small Business Banking product team delivers mission-critical solutions that help small businesses manage cash flow, payments, and banking operations. As a Senior Technical Program Manager, you will orchestrate strategic programs that drive product launches, integrations, and operational readiness to meet client and market needs.

Requirements

12+ years of experience in leading large-scale, cross-functional technical programs delivering banking, payments, or fintech products (program governance, roadmaps, executive reporting).
12+ years of experience in security and regulatory compliance for financial software - PCI DSS, SOC 2, GLBA, and data privacy controls.
10+ years of experience with cloud platform architecture and operations for SaaS/payment solutions - AWS, Azure, or GCP; containerization (Docker, Kubernetes).
10+ years of experience in payments and banking systems - ACH/NACHA, card processing, ISO 20022/8583, payment rails and treasury integrations.
10+ years of experience leading Agile/SAFe program increments, release planning, and multiâteam delivery using Jira, Confluence, and CI/CD coordination.
8+ years of experience in vendor and consultant management, SOW and contract oversight, resource forecasting, and program financial tracking.
8+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

PMP, PgMP, or SAFe Program Consultant (SPC) certification.
Hands-on experience with APIs, microservices integrations, and enterprise middleware (e.g., MuleSoft, Apigee).
Prior experience launching small business banking or payments products at scale.
Proven ability in executive communication and stakeholder management across product, risk, and commercial teams.
Advanced degree (MS/MBA) in a technical or business discipline.

Responsibilities

Lead end-to-end program delivery for multiple concurrent product initiatives, defining scope, schedules, milestones, and success metrics.
Create and maintain integrated program plans; identify and mitigate risks, manage dependencies, and forecast resource needs.
Coordinate cross-functional teams (product, engineering, compliance, client services, operations) to align on scope, priorities, and delivery expectations.
Facilitate governance cadence including steering committee updates, executive reporting, and program-level KPIs.
Drive vendor and consultant engagement: define SOWs, manage deliveries, and ensure alignment to timelines and quality standards.
Partner with product and engineering to translate product vision into technical roadmap and release plans; lead PI planning and release coordination across scrum teams.
Manage regulatory and compliance checkpoints within program timelines to ensure readiness for market launch.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers' extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
Medical, Vision and Dental Benefits
Comprehensive benefit plans to suit your unique needs
Fuel Your Life Wellness Program
Resources to elevate your well-being
401k, Employee Stock Purchase Plans and Incentives & Bonuses
When Fiserv performs well, so does your financial health
Employee Resource Groups
Celebrating inclusion in the workplace
Paid Time Away
Providing the time off to manage personal needs