Business Banking Quality Testing - Specialist II

BMO

1d • Remote

About The Position

This role is remote and open to candidates located anywhere within the United States Executes testing to provide insights and recommendations on test results, findings, identified issues, re-performance testing, and continuous improvement insights. Executes testing, monitoring and operational activities of various complexity based on assigned portfolio ensuring adherences to established service levels and standards. Primary focus is Business Banking Quality Testing; may contribute to broader, enterprise‑wide initiatives as needed. Execute quality testing and monitoring activities across Business Banking portfolios in accordance with established testing methodologies, service level agreements, and quality standards. Provides advice and guidance on control effectiveness, program compliance and issue descriptions. Supports the execution of strategic initiatives in collaboration with internal and external stakeholders. Analyzes data and information to provide insights and recommendations. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Performs complex reviews of business artifacts. Executes testing and fieldwork that is complex in nature that requires a subject matter expertise. Executes identified test programs for a variety of specializations to support effective testing & monitoring of controls within business groups and across the Bank. Understands the business/group strategy and develops and maintains knowledge of end to end processes. Develops knowledge related to program and/or area of specialty. Develops and maintains effective relationships with internal & external business partners/stakeholders to execute work and fulfill service delivery expectations. Participates in planning and implementation of operational testing programs and executes within required service level agreements and standards. Executes work to ensure timely, accurate, and efficient service delivery. Ensures consistent, high quality practices/work and the achievement of business results in alignment with business/group strategies and with productivity goals. Analyzes root causes of any errors discovered to provide for effective communication of issues to appropriate parties. Creates and maintains adequate testing support documentation such as workpapers, testing reports, etc. to support the results of reviews including the write-up of findings/issues for reporting. Provides ongoing support to the continuous improvement process of the business unit. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Exercises judgment to identify, diagnose, and solve problems within given rules. Works independently on a range of complex tasks, which may include unique situations. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Nice To Haves

• Preferred candidate would have 2+ years experience in Business Banking Underwriting or oversight testing experience.

Responsibilities

• Executes testing to provide insights and recommendations on test results, findings, identified issues, re-performance testing, and continuous improvement insights.
• Executes testing, monitoring and operational activities of various complexity based on assigned portfolio ensuring adherences to established service levels and standards.
• Executes quality testing and monitoring activities across Business Banking portfolios in accordance with established testing methodologies, service level agreements, and quality standards.
• Provides advice and guidance on control effectiveness, program compliance and issue descriptions.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Analyzes data and information to provide insights and recommendations.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Performs complex reviews of business artifacts.
• Executes testing and fieldwork that is complex in nature that requires a subject matter expertise.
• Executes identified test programs for a variety of specializations to support effective testing & monitoring of controls within business groups and across the Bank.
• Understands the business/group strategy and develops and maintains knowledge of end to end processes.
• Develops knowledge related to program and/or area of specialty.
• Develops and maintains effective relationships with internal & external business partners/stakeholders to execute work and fulfill service delivery expectations.
• Participates in planning and implementation of operational testing programs and executes within required service level agreements and standards.
• Executes work to ensure timely, accurate, and efficient service delivery.
• Ensures consistent, high quality practices/work and the achievement of business results in alignment with business/group strategies and with productivity goals.
• Analyzes root causes of any errors discovered to provide for effective communication of issues to appropriate parties.
• Creates and maintains adequate testing support documentation such as workpapers, testing reports, etc. to support the results of reviews including the write-up of findings/issues for reporting.
• Provides ongoing support to the continuous improvement process of the business unit.

Benefits

• BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.
• To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees