Business Automation Specialist

Oklahoma State Government • Oklahoma City, OK

2d • $110,000 • Onsite

About The Position

The Business Automation Specialist is responsible for leading the identification of the need for, development of, and support of automated processes within OSDH.

Requirements

• Education and Experience requirements at this level consist of a bachelor’s degree and one (1) year of level experience in business or public administration, data science, data analysis, or similar experience; or an equivalent combination of education and experience substituting one (1) year of experience for each year of the required degree.
• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.
• Knowledge of methods for documenting processes including workflow, touchpoints, reminders, notifications, and reporting.
• Knowledge of process automation methods and strategic planning methods.
• Skilled in statistical methods including descriptive, inferential and predictive analytics.
• Skilled in report development.
• Skilled in written and verbal communication, problem solving, critical thinking, and attention to detail.
• Ability to transform data into useful information.
• Ability to listen and understand reporting needs and convert those needs into useful information.
• Ability to work both independently and in a team-oriented environment and to work in a deadline-oriented environment under direct supervision.
• Ability to produce an accurate, timely and quality work product.
• Ability to establish and maintain effective working relationships with others and to provide excellent customer service to both internal and external clients
• Being present in the office is an essential function of this position.

Nice To Haves

• Experience with Microsoft Power Platform including Power BI, Power Apps, and Power Automate.

Responsibilities

• Assist in reviewing processes and implementing strategies to improve efficiencies via technology and/or automation.
• Evaluate and document existing methods for processing information within OSDH with the purpose of identifying methods and processes to automate.
• The process evaluation documentation should include the purpose and outcomes of the current methods; workflows; touchpoints for staff and customers; and notification, reminder, and reporting needs.
• Work with OSDH Program Areas, Directors, and OMES resources to identify needs and document requirements.
• Enhance the quality of technology products and services for OSDH.
• Analyze the design of technical systems and business models
• Assist with the sourcing and implementation of new business technology
• Understand strategic business needs to assist with identifying technology requirements to align with the business vision.
• Understand business needs and effectively explain the needs to other stakeholders.
• Liaison between OSDH and OMES where needed to achieve project success.
• Produce reports when needed for executive level updates on project status.
• Understanding of technology integration with other product and services.
• Develop and update manuals and training materials as processes are automated or updated.
• Continually analyze automated processes for the purposes of usage and quality improvement.
• Provide technical assistance for agency users of SharePoint and other Microsoft Office applications.
• Using Microsoft Power Apps or other software, develop automated processes to replace existing manual processes.
• The resulting automation will include forms for requesting service, workflows for submitting and processing requests, touchpoints for staff and customers, integration with applications as needed, notifications within specified timelines, reminders when approaching deadlines, and reports for evaluating the processes for efficiency and effectiveness.
• Develop and update manuals and training materials as processes are automated or updated.
• Continually analyze automated processes for the purposes of usage and quality improvement.
• Engage in consultation and technical assistance for others in the agency developing and maintaining their own automations and processes.
• Develop and implement governance and life cycle plans and procedures.
• Being present at the office is an essential function of the job.
• Other duties as assigned.
• Being present in the office is an essential function of this job
• Other duties as assigned
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level