Business Associate

Advocate Aurora Health • Oak Lawn, IL

450d

About The Position

The Business Associate at Advocate Aurora Health is responsible for providing exceptional customer service during the patient registration process. This role involves assisting patients and their families in obtaining necessary medical information, ensuring accurate data entry, and maintaining confidentiality while adhering to established policies and procedures. The position requires a strong focus on customer satisfaction and efficient handling of patient interactions in a fast-paced healthcare environment.

Requirements

• High school diploma or equivalent.
• 2-3 years of hospital registration, billing, or collection experience.
• Knowledge of third-party payors and the Allegra system preferred.
• Strong medical terminology background preferred, with certification in medical terminology within one year of employment.
• Customer service experience preferred.
• Knowledge of PC computer keyboard with data entry experience.
• Excellent communication and customer service skills.
• Strong interpersonal skills and ability to function in a stressful environment.

Nice To Haves

• Previous Allegra experience is beneficial.
• Ability to type 20-30 words per minute.

Responsibilities

• Perform all job duties under strict customer service standards according to established policies and procedures.
• Assist patients and their families in obtaining accurate personal and medical information during the registration process.
• Address and handle patient needs according to specific conditions, such as age or medical disability.
• Provide accurate price quotations for self-pay and co-pay customers.
• Maintain professional composure under stressful situations.
• Direct or escort patients to service areas as required.
• Promote increased utilization of services by maintaining a customer-focused attitude.
• Ensure patient waiting times do not exceed established standards of 5-7 minutes.
• Greet and acknowledge patients and family members in a professional manner according to guidelines.
• Utilize appropriate telephone etiquette and handle confidential information according to policies.
• Perform patient interviews to document demographic and medical coverage information.
• Verify patient information with system records and ensure accurate data entry for billing.
• Ensure all required signatures and information for clean claim billing are obtained and documented.
• Collect self-pay and co-pay expenses and document appropriately.
• Participate in quality assurance activities and provide recommendations for process improvement.
• Complete paperwork accurately and in a timely manner, ensuring high-quality documentation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED