Business Associate, Internal Medicine - Oakland Office, Full time, Day Shift

The Valley Hospital•Oakland, CA

13d•$19 - $24•Onsite

About The Position

Position Summary Performs a variety of front desk activities that support the Practice and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager. Education High school diploma or equivalent and completion of a formal coursework in office management, database management or business. Computer literacy required. Experience Six (6) months of previous customer service/data entry, administrative/office management/clerical experience required. Skills Demonstrates behaviors consistent with Valley Health System Behavioral Standards as well as Valley Physician Services Mission and Vision Statements. Demonstrates behavior that is courteous, caring, respectful and compassionate at all times. Demonstrates ability to listen and respond in a non-judgmental manner with clear expectations. Outstanding interpersonal, service excellence behavior and customer service skills required. Strong orientation towards the provisions of high quality, cost effective and comprehensive medical care. Ability to use effective organizational and time management skills to set priorities and respond quickly to urgent/emergent situations. Strong communication both oral and written to convey information in a clear and concise manner to persons of varied age groups, customers and/or groups. Ability to create, maintain and support a high functioning team; establish and foster cooperative working relationships with staff and management; and function effectively as part of that team. Ability to represent the organization positively at all times. Ability to respect confidentiality of private healthcare, financial, and other company information at all times. Ability to honor commitments to the job and members of the team. Ability to speak constructively about co-workers and the organization. Ability to assume responsibility and accountability for job duties and organizational responsibilities. Ability to support company-wide efforts to improve and maintain a high level of patient/customer satisfaction as evidenced by (but not limited to) customer/patient satisfaction survey scores and other organizational and System's targets. Position may require rotating to other VMG locations from time to time when necessary.

Requirements

High school diploma or equivalent and completion of a formal coursework in office management, database management or business.
Computer literacy required.
Six (6) months of previous customer service/data entry, administrative/office management/clerical experience required.
Demonstrates behaviors consistent with Valley Health System Behavioral Standards as well as Valley Physician Services Mission and Vision Statements.
Demonstrates behavior that is courteous, caring, respectful and compassionate at all times.
Demonstrates ability to listen and respond in a non-judgmental manner with clear expectations.
Outstanding interpersonal, service excellence behavior and customer service skills required.
Strong orientation towards the provisions of high quality, cost effective and comprehensive medical care.
Ability to use effective organizational and time management skills to set priorities and respond quickly to urgent/emergent situations.
Strong communication both oral and written to convey information in a clear and concise manner to persons of varied age groups, customers and/or groups.
Ability to create, maintain and support a high functioning team; establish and foster cooperative working relationships with staff and management; and function effectively as part of that team.
Ability to represent the organization positively at all times.
Ability to respect confidentiality of private healthcare, financial, and other company information at all times.
Ability to honor commitments to the job and members of the team.
Ability to speak constructively about co-workers and the organization.
Ability to assume responsibility and accountability for job duties and organizational responsibilities.

Responsibilities

Performs a variety of front desk activities that support the Practice and professional staff
Performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager
Support company-wide efforts to improve and maintain a high level of patient/customer satisfaction
Position may require rotating to other VMG locations from time to time when necessary.

Benefits

Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
Group Term Life Insurance and AD&D(Full Time Employees)
Flexible Spending Accounts and Commuter Benefit Plans
Supplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
Retirement Plan
Tuition Assistance
Employee Assistance Program (EAP)
Valley Health LifeStyles Fitness Center Membership Discount
Day Care Discounts for Various Daycare Facilities