Business Assistant - Fargo

First Community Credit Union • Fargo, ND

7d

About The Position

The Business Assistant plays a vital role in supporting FCCU's mission of strengthening communities by helping members grow and thrive. This position provides essential administrative support to Agricultural and Commercial Loan Officers, ensuring smooth loan processing from origination through closing. By managing documentation, maintaining accurate loan files, and delivering exceptional member service, the Business Assistant I helps create a seamless lending experience for our members.
Beyond administrative excellence, this role is about building relationships and fostering trust. The Business Assistant collaborates with internal teams and external partners to ensure compliance, accuracy, and timely completion of loan files. Ideal candidates are detail-oriented, adaptable, and passionate about serving members in a fast-paced environment. If you enjoy problem-solving, thrive on organization, and take pride in supporting financial solutions that help businesses and communities succeed, this is the opportunity for you.
Our goal is to meet our members' financial needs with extraordinary personal service and support the Agricultural and Commercial Loan Officers. This passion for quality and people-focused care is also evident in how we treat our employees.

Requirements

• Hich school diploma or GED
• Strong administrative and clerical skills
• Excellent customer service
• Good typing and data entry skills
• Ability to operate a computer, telephone and other office equipment
• Competitive team player, with a positive attitude willing to learn and adapt to change
• Ability to communication, both written and verbal
• Detail-oriented and able to work in a fast-paced member service environment

Responsibilities

• Perform general administrative support to the Agricultural and Commercial Loan Officers.
• Duties include gathering, preparing and maintaining loan documentation, managing loan files and correspondence, generating reports and maintaining good member relations from loan origination through closing while ensuring loan documentation and file maintenance is in compliance with applicable policies, procedures and regulatory requirements.
• Maintain and manage loan file and document status information and correspondence through the use of both system generated and manually prepared reports, adhering to established follow-up procedures.
• Review loan documents for accuracy to ensure proper vesting, legal description, signatures and other relevant information is correct.
• Collect and process origination fee payments and ensure invoices associated with each loan are paid in a timely manner.
• Follow-up on file exceptions and perform monitoring of files for outstanding items such as final title policies and insurance.
• Close out, organize and complete loan files according to established guidelines.
• Perform imaging of all required documents.
• Communicate by phone, written or electronic communication with internal and external parties (e.g. internal lending staff, title companies, third party vendors, business partners, loan members, etc) as needed to accurately complete loan files within prescribed timeframes.
• Respond to member in-person and telephone inquiries, requests, and problems, taking ownership to resolve issues within given authority in a timely manner in accordance with member expectations and in compliance with operational and compliance procedures.
• Maintain the integrity of the member relationship management solution and sales program by accurately recording and tracking member encounters.
• As a BA, you are goal-oriented and always learning and improving.
• You are a self-directed learner and have the ability to work with minimal supervision.
• You have strong analytical abilities and detail oriented.
• If this is you, you do not want to miss out on the opportunity to be part of the largest credit union in the region.

Benefits

• We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more.
• While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees