Business Architecture Senior Manager

American Express•Phoenix, AZ

11d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Department: The Network & Acquiring Solutions team at American Express powers global payments, working across business units and with key industry stakeholders. We tackle critical challenges like securing online transactions and driving innovation in payment solutions. The Network & Acquirer Solutions team is modernizing our payments network with products like Debit, QR, Tokenization and Account to Account payments, enabling expansion into new markets, customer acquisition, and regulatory compliance. Role Overview: As a Business Architecture Senior Manager for Network and Acquirer Solutions you will define the future business capabilities of the Payments Network in GMNS. You’ll work with business partners to understand strategic goals, analyze the associated business capabilities, and determine opportunities for re-use or transformation. You’ll solve complex problems, assess alternative solutions, and design innovative deliverables that align with strategic goals. You’ll also build relationships across teams, influence stakeholders, and present insights to senior leadership.

Requirements

Strong strategic thinking and problem-solving skills.
Business Process Modelling, data & insight analysis
Excellent communication and ability to elicit and translate business needs into technical requirements
Strong analytical skills with the ability to clearly articulate complexities
Strong collaboration, presentation and influencing skills
Proven experience driving results in a global environment

Nice To Haves

Experience in business architecture, business transformation and Agile frameworks would be preferred.
Payments industry and Business Architecture experience is preferred but not essential.

Responsibilities

Collaborate with business partners to define scope, value, and strategic alignment of priorities.
Lead transformational initiatives, enhancing and introducing new network capabilities.
Present complex ideas clearly to senior leadership.
Provide consultancy on network ecosystems, capabilities, and discovery best practices.
Deliver solutions with business and technology partners.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities