Cactus Wellhead - Business Applications Support
About The Position
The Application Support Specialist is responsible for providing day-to-day support, maintenance, and administration of enterprise business applications, including but not limited to ERP, SharePoint. This role ensures the reliability, availability, and performance of key applications by troubleshooting issues, coordinating with vendors, and supporting end users across multiple business units. The specialist works closely with business users, IT developers, and system administrators to ensure seamless integration and continuous improvement of supported applications. This position also requires availability for occasional after-hours or weekend support to address high-priority incidents, maintenance activities, or planned system upgrades.
Requirements
- Minimum of 6 years supporting enterprise business applications.
- Strong SQL query and troubleshooting experience.
- Working knowledge of APIs, data integrations, and system workflows.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Proven ability to work independently and manage multiple priorities.
- Customer-focused, proactive, and adaptable in fast-paced environments.
- Willingness to provide support outside regular business hours when required.
- Bachelor's degree in information systems, Computer Science, or a related discipline, or equivalent work experience.
Nice To Haves
- Infor ERP and SharePoint experience is a plus.
Responsibilities
- Provide first and second-level application support for business systems (ERP, SharePoint, UniPoint, NuTech, BarTender, etc.).
- Monitor application performance, identify recurring issues, and recommend permanent solutions.
- Assist in user access management, configuration changes, and system setup based on defined policies.
- Collaborate with internal teams and vendors to resolve incidents, defects, and enhancement requests.
- Maintain documentation of application configurations, workflows, and troubleshooting procedures.
- Participate in system upgrades, testing (UAT), and deployment activities.
- Support business users with reporting, data validation, and workflow troubleshooting.
- Ensure compliance with IT policies and change management processes.
- Proactively identify process improvement opportunities within supported applications.
- Provide training and technical assistance to end-users when needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Machinery Manufacturing
Number of Employees
1,001-5,000 employees
