Business Applications Specialist

Newmedica•London, CA

7d•$45,000•Remote

About The Position

Newmedica are one of the leading providers of NHS Ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work for the third-year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces™ for 2025. We have an exciting opportunity for a Business Applications Specialist to join the team. This is a remote tole with occasional travel to our offices in London and Nottingham however the successful candidate will ideally be located within an hour of London due to the location of the team. This role plays a key part in supporting the planning and delivery of the IT plan by developing a deep understanding of business challenges and identifying technology-based solutions that support operational excellence and fast business growth. Using your strong understanding of business operations and the technology landscape, you will work in a partnership-based approach with leaders and partners across Newmedica to plan and deliver operational changes.

Requirements

Solid understanding of how technology supports business operations and who can identify a range of feasible solutions to business challenges.
Ability to build trust, influence decisions and provide constructive challenge.
Strong technical configuration skills will be needed
Good understanding of business analysis principles and/or solutions architecture, along with experience in problem-solving and supporting solution delivery.
Knowledge of project support and experience testing system upgrades or rollouts are also essential.
Effective communicator, able to translate technical information clearly, ask insightful questions, and understand core business requirements.

Nice To Haves

Hands-on experience of our Ophthalmology Clinical Solution, Open Eyes and our Patient Administration System, Care Pathway Manager (CPM), would be a distinct advantage.
Experience in a healthcare setting would be highly beneficial and specialised IT certifications such as ITIL would be advantageous, or you may be willing to work towards these.

Responsibilities

Work with stakeholders across the organisation to fully understand the requirements and benefits of project proposals, progressing them through conceptual design, concept request stage and work hands on in configuring the solution to meet the requirements.
Partnering with the Business Applications Manager, you will ensure organisational needs are fully captured and that project objectives support the intended benefits.
Maintain a strong understanding of the business context across both support office and Ophthalmology Joint Venture (OJV)/Managed Services operations, advising how business strategies can best be achieved through technology delivery and improved operational processes.
Identify constraints and inefficiencies that may affect outcomes and support efforts to address them.
Contribute to the conceptual design process, translating business concepts into high-level requirements and ensuring projects are initiated effectively.
Provide business domain and process expertise to support design teams, advise on technical solution options and ensure solutions continue to address fundamental business needs during delivery.
Supporting testing by helping draft and execute test scenarios for system upgrades and new implementations, ensuring alignment with strategic plans.
Support the Operational Support Teams by resolving escalated queries, creating and managing application documentation, and completing or updating application configurations where required.

Benefits

Up to £45,000 depending on experience
25 days annual leave plus bank holidays plus 1 day birthday leave
On target bonus of 15%
Group profit share scheme
A company pension scheme
Private health and dental care
Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 wellbeing/counselling/advice service and a retail/technology discount scheme
An environment where your learning and development is supported through a range of various learning tools and courses

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