Olo-posted 9 days ago
Full-time • Manager
Remote • NYC or Remote, NY
501-1,000 employees

The Business Applications Manager will support Olo’s Sales Operations & Analytics team with building and maintaining the Revenue Systems that accelerate our team. We want someone who is passionate about system capabilities, supporting internal customers, and reducing the seller burden. Reporting to the Sr. Director, Sales Operations & Analytics, you will work cross-functionally to gather, understand, and interpret business requirements for revenue processes, and implement these into system capabilities. You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

  • Partner with the Revenue Systems team to collaborate on team dependencies and build a community of practice
  • Work closely with functional leaders and technical teams to develop strong relationships across the organization, acting as a subject matter expert (SME) and trusted technical advisor in system processes
  • Oversee and manage Olo’s Salesforce Administrator to build and maintain Salesforce solutions that accelerate our teams across our sales organization
  • Perform analysis of business requirements and recommend process or platform solutions and enhancements to internal stakeholders
  • Recommend and drive alternative technical solutions and explore the adaptation of policies, procedures, standards, techniques, materials, and equipment to meet specific cross-functional stakeholder needs and provide best of breed practice technology solutions
  • Work with various data groups to understand cross-functional data requirements and encourage data driven decision making in the delivery of business solutions (process and/or technology)
  • Identify resource requirements based on business and solution requirements, working with resource managers to obtain project commitment
  • Perform ad-hoc analyses of technology effectiveness to support ongoing strategic and tactical business initiatives
  • Define functional requirements, process flow diagrams and clear and concise user stories to deliver a scalable solution to the business goals
  • 5+ years of experience across Revenue Enterprise Applications support including: Salesforce.com , Clari, Gong, Outreach, Data Warehousing, Visualization, HRIS, and ERP systems
  • 3+ years of experience analyzing business requirements, developing, documenting, and implementing process flows and solution designs
  • Experience collaborating with business stakeholders, solution architects, developers and testers to drive end-to-end solutions
  • Expertise in business process modeling and diagramming (swimlane and sequence diagrams, process flows, UML, wireframes)
  • Experience with supporting technologies such as JIRA, Snowflake, Tableau, Lucidchart, SOQL, SQL
  • Experience working with agile methodologies and release planning
  • Experience self-managing projects in a fast-paced and dynamic environment, including developing project /sprint plans and reporting project status to executives
  • 20 days of paid time off
  • 10 sick days
  • 11 holidays, plus year-end closure
  • health, dental, and vision coverage for yourself and your family
  • a 401k match
  • remote-office stipend
  • a generous parental leave plan
  • volunteer time off
  • gift matching policy
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