Business Applications Manager - Temp

AEG Worldwide • Los Angeles, CA

4h • $124,000 - $150,000

About The Position

The Manager, Business Applications is responsible for the operational ownership, governance, and lifecycle management of AEG's U.S. corporate business applications (excluding Finance, HRIS, and Access Control systems). This role ensures applications are properly vetted, implemented, documented, integrated into enterprise support models, and maintained in alignment with security, privacy, and technology standards. Success is measured by system stability, service performance, compliance adherence, and effective vendor oversight; not by product roadmap or feature development.

Requirements

• BA/BS Degree (4-year) Business Administration or similar field
• 5+ Related work experience
• Experience implementing and managing enterprise applications
• Experience managing and supporting large-scale cross-functional applications and projects
• Good understanding of enterprise applications, business processes and business requirement analysis
• Experience working with InfoSec and Data Privacy to assist in the review of applications for stakeholders.
• Strong vendor and supplier management experience, including running structured vendor selection processes.
• Customer‑service mindset with a collaborative, team‑oriented approach.
• Strong documentation skills
• Experience managing a team of 1-3 full time staff
• Self-directed, proactive, and able to work independently
• Exceptional time management skills with the ability to multi task and identify and manage priorities
• Excellent written and verbal communication skills
• Strong organization and change management skills
• Excellent critical-thinking and problem-solving skills
• Strong interpersonal skills with an ability to interact with people of varying roles and seniority
• Understanding of application development, SDLC and data engineering technologies

Responsibilities

• Lead and manage the Business Applications support team, ensuring operational responsibilities are executed effectively, and service levels are maintained. Establish clear accountability for application administration, documentation, and support readiness. including third‑party systems across functions such as Finance, HR, Sales, Marketing, or similar.
• Support for the review and documentation process of a backlog of applications that the US is under contract for but have not been vetted by Data Privacy and InfoSec.
• Lead on the relationship with product vendors to define development priorities and enhancements including specification, testing and implementation. Utilize the AEGGo platform and process, working through reviews from our Data Privacy Team and our InfoSec team. Work with the PMO through the intake process to determine project management resources and process requirements.
• Ensure the applications are added to our Service Knowledge Management System and Service Catalogue and that standard support procedures are put in place, and that the Service Desk team knows how to handle incoming support requests relating to the application.
• Create and maintain all application related documentation and ensure it is published to relevant stakeholders for review/approval and that it is current.
• Coordinate with other teams within Global Technology to understand and carry out any technology standards to ensure applications procured meet and are implemented per standards.
• Support the Business Owner on decisions and projects relating to the lifecycle of the application – contract renewals, application upgrades, sunsetting applications which are being replaced or which are no longer required, etc.
• Work with the AEG Go and PMO (Jira) to manage workload across review and implementation of applications.
• Conduct user surveys to obtain feedback on support program and experience.
• Conduct post project and monthly service ticket reviews for trends and opportunities for continuous improvement in subsequent projects and support handling.

Benefits

• You will be eligible for medical insurance benefits in accordance with the terms of the Company's benefit plan. Currently, full time employees are eligible for these benefits on the first day of employment.

What This Job Offers

• Career Level: Manager