Business Applications Commercial Loan Administrator I

Busey-posted 4 months ago
$51,000 - $72,000/Yr
Full-time • Entry Level
IN
501-1,000 employees
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The Business Applications Commercial Loan Administrator I understands Commercial Lending processes and technology, and is responsible for providing system administration, technical guidance, and support services within the Bank’s Business Applications team. This role will work with internal stakeholders and third-party vendors to develop, implement, and maintain solutions ensuring efficient and effective processes with minimal customer and user disruption. This position supports our users to deploy new products and software solutions efficiently in their production environment with minimal disruption and in alignment with the strategic need of the organization.

  • Perform basic administration of nCino platform and security settings.
  • Monitor alerts and changes from Salesforce and nCino.
  • Analyze, plan, test and implement related projects and tasks.
  • Manage nCino enhancements.
  • Create, update, and manage nCino support cases including researching documentation, clearly defining the issues, and working to a resolution.
  • Provide support for internal users.
  • Educate business units on new nCino features.
  • Support platforms such as Salesforce, nCino, Jack Henry Xperience, and other applications as needed.
  • Perform system installations and maintain parameter configurations for Commercial Lending platforms.
  • Troubleshoot and resolve software problems and performance issues.
  • Analyze business processes by completing thorough documentation of issues, identifying trends, and recommending solutions.
  • Partner with Lines of Business to identify opportunities for improvements and enhancements.
  • Develop and maintain trusted, positive relationships with employees, clients, and vendors.
  • Serve as a liaison between the Business Units and support additional systems and special projects as needed.
  • Design, document, and implement solutions by creating or modifying system workflows, dashboards, and reports.
  • Create and maintain Commercial Lending system end-user setups and permissions.
  • Identify and communicate risks related to process and configuration changes.
  • Ensure change control and operations procedures are followed for production updates.
  • Identify third-party integration opportunities to lending systems, bank core and supporting systems.
  • Bachelor’s degree (or equivalent combination of education and/or work experience) preferred.
  • Minimum 1-2 years’ experience administrating nCino LOS for a medium to large user base (200 – 499 users).
  • 1+ years Salesforce (FSC preferred) or nCino administration experience.
  • Experience with configuring with Lightning Experience a plus.
  • nCino Administrator certification preferred.
  • Project implementation and solution engineering experience.
  • Knowledge of office automation equipment, including phones, computers, and related software.
  • A general understanding of commercial lending systems and financial services.
  • Proven capacity to understand complex business and technical concepts.
  • Strong organizational skills.
  • Experience with data mining and statistical analysis.
  • Ability to interpret and change existing system configurations, including but not limited to: rules, triggers, forms, and workflows.
  • 401(k) match
  • Profit sharing
  • Employee stock purchase plan
  • Paid time off
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company-paid life insurance
  • Long-term disability
  • Supplemental voluntary life insurance
  • Short-term and long-term disability
  • Wellness incentives
  • Employee assistance program
  • Pre-tax health savings accounts
  • Flexible spending accounts
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