Business Applications Analyst II

MedImpact Healthcare Systems • Tempe, AZ

243d • $46,249 - $73,981 • Onsite

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Requirements

• BS/BA and 2+ years' experience in system analysis, systems quality, configuration or data analysis in Healthcare Administration, Third Party Administration, Managed Healthcare or similar role or equivalent combination of education and experience.
• Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data.
• Experience using business applications such as Precis Technologies, AllWorx and other operations systems required following training.
• Experience creating SQL queries in support of troubleshooting, design and prioritization required for Level II and for Level III.

Nice To Haves

• Ability to effectively balance a high volume of work and a variety of tasks.
• Strong analytic, verbal and written communication skills.
• Detail-oriented with high degree of accuracy and follow through.
• Excellent problem resolution, team building, judgment, and decision making skills.
• Self-starter with the ability to work independently or as part of a team.
• Ability to influence others, lead small workgroups, and coordinate service requests throughout the organization.
• Ability to gather business requirements and client specifications.

Responsibilities

• Ensures service delivery applications are complete and accurate through thorough analyses and testing.
• Collaborates with internal and external stakeholders to create best-in-class solutions that integrate technology, information, and business processes.
• Matches appropriate technology solutions to internal and external business needs.
• Identifies, plans, develops, implements, and maintains business requirements that support client operational needs.
• Writes detailed descriptions of user needs, program functions, and steps required to develop or modify business systems.
• Writes detailed and thorough testing plans and risk management documents; conducts testing in accordance with test plans and ensures service readiness criteria are met prior to deployment of new or changed software.
• Provides advanced claims adjudication analysis and subject matter expertise related to the use of key business applications.
• Utilizes multiple databases and software applications to accomplish accurate and timely results within tight time frames.
• Performs various types of analyses and tests related to business and system changes/enhancements (gap, impact, risk etc.).
• Actively participates in the creation and monitoring of service and trouble requests from creation to implementation.
• Creates and maintains related documentation/material pertinent to identified changes, such as work, data or process flows, analytical reports, decision support structures, use cases, as well as business rules, report design/mock-ups, etc.
• Creates and maintains project and test plans including task identification, prioritization, and sequencing of tasks, test plans, and user acceptance testing.
• Works with business partners to develop and execute test plans for application changes.
• Writes and maintains detailed documentation of application user testing & validation activities including client specifications, expected outcomes, testing methodology & processes, test results, recommendations, version control, and configuration design.
• Analyzes user test results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences.
• Makes recommendations and develops solutions to enhance the accuracy of Application system changes and configuration setups.
• Partners with internal and external business partners in the development of new or enhanced applications, systems tools, and other systems solutions.
• Adheres to standard documentation, testing, and sign-off procedures for the development of new functionalities.
• Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to deliver on time and within budget.
• Maintains commitment to operational goals in the face of obstacles.
• Collaborates and cultivates positive relationships with internal and external customers through delivery of sustainable, measurable, accurate, reliable, and timely results that meet or exceed customer expectations.
• Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.
• Promotes continuous improvement by ensuring adherence to quality principles.
• Seeks out and actively participates in business initiatives that contribute to service excellence.
• Writes and maintains detailed documentation of query requests including internal/external customer specifications, expected outcomes, validation methodology, version control, and query parameters.
• Maintains library of standard queries and provides consultation services to internal business partners about query options.
• Responsible for the business support and product life cycle of key business applications.
• Troubleshoots operating issues to ensure prompt resolution of issues resulting in application downtime.
• Serves as subject matter expert of designated applications for business users.
• Completes special projects and assignments (such as design reviews, gathering requirements for complex technical projects, mentoring/training staff, etc.)

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree