Clark Construction Group-posted about 2 months ago
Full-time • Entry Level
Onsite • Mclean, VA
1,001-5,000 employees
Construction of Buildings

We are currently seeking a Business Applications Administrator. This is a hands-on, foundational technical role responsible for the essential day-to-day operations, support, and maintenance of the company's portfolio of SaaS applications and core business systems. While this role supports a broad application portfolio, the primary technical ownership will be focused on the Google Workspace and Enterprise Box platforms. This position is critical to ensure our core systems are functioning reliably and securely for all end-users. The Administrator will serve as a primary technical resource for the Enterprise Applications team, focusing on incident resolution, routine system configuration, user access management, and supporting more complex projects and enhancements led by senior team members. This role offers direct involvement in critical systems and is a key growth opportunity within the IT organization. This is an onsite role in our McLean, VA office.

  • Perform routine, hands-on administration, configuration, and maintenance tasks primarily for Google Workspace and Enterprise Box, as well as other core SaaS applications (e.g., Coupa, ServiceNow).
  • Serve as a primary support contact, resolving user-submitted tickets, escalating complex issues to senior administrators or cross-functional teams when necessary
  • Manage user accounts, security permissions, and application access for various systems
  • Assist with the execution of routine data imports, exports, and data integrity audits
  • Support the change control process by performing system testing and documenting results for minor changes, enhancements, or patches
  • Assist in monitoring application performance and stability, alerting senior staff to potential issues and participating in root cause analysis (RCA)
  • Develop and maintain clear, up-to-date documentation for configuration, user support, and standard operating procedures (SOPs)
  • Provide basic technical guidance and training to end-users on application functionality and best practices
  • Support application-related projects, such as system upgrades and new module deployments, by completing assigned tasks
  • Associate's or Bachelor's Degree in Computer Science, Information Systems, or a related field, OR 2+ years of relevant hands-on experience in business application support, IT helpdesk, or system administration
  • Demonstrated hands-on experience supporting and administering enterprise business applications (e.g., Google Suite, Enterprise Box, ERP, HRIS, or similar)
  • Proficiency in identifying and troubleshooting common technical issues and performing root cause analysis with guidance
  • Familiarity with data concepts, including basic data imports/exports or reporting tools
  • Excellent written and verbal communication skills with the ability to clearly explain technical issues to non-technical users
  • Strong analytical and problem-solving skills with a high degree of attention to detail
  • Ability to manage multiple tasks and competing priorities in a dynamic work environment
  • Alignment to Clark Standards of Excellence: Self-Motivated, Results Oriented, Adaptable, Team Player, Accountable, Ethical, Innovative, Resilient, Builds Relationships, Builds People / Teams & Followership, Sets Direction and Executes
  • Certifications or advanced coursework specific to Google Workspace Administration (e.g., Google Workspace Administrator Certification) or Enterprise Cloud File Management (e.g., Box Certified Professional)
  • Familiarity with enterprise-level information architecture, including experience designing, managing, or governing complex shared file structures (folder taxonomy), permissions, and data retention policies
  • Experience with IT Service Management (ITSM) or ticketing tools like ServiceNow or Jira
  • Basic knowledge of data integration concepts (e.g., APIs, flat file transfers)
  • Experience in the Construction industry is a plus
  • Experience with either Salesforce Administration or SharePoint Administration is a plus
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