Business Applications Administrator

Chesapeake Bank • Mathews, VA

210d

About The Position

As a Business Application Administrator for Lending, you'll manage and support our key business applications, ensuring they align with internal processes and strategic goals. You'll serve as a subject matter expert, coordinate with vendors and stakeholders, and lead enhancements, integrations, and evaluations to keep systems running smoothly and efficiently.

Requirements

• Minimum 3 years work experience with managing systems, processes, applications, or direct experience in an applicable field.
• Proven experience in administering and managing business applications, preferably in the financial industry.
• Ideal candidates should possess experience with the complete loan origination process, including application, underwriting, approval, and disbursement.
• Preferred candidates will have strong proficiency in configuring and managing loan origination systems (LOS).
• Demonstrated ability to troubleshoot and resolve technical issues quickly and effectively.
• Detail-oriented with the ability to prioritize and manage multiple tasks simultaneously.
• Knowledge or regulatory requirements and compliance standards related to financial services is a plus.
• Proficient communication skills with the ability to effectively articulate complex and technical aspects to stakeholders and varying levels of understanding.
• Strong analytical skills to develop effective solutions to meet business requirements.

Responsibilities

• Evaluate new feature and functionality options and requests to assess impact and alignment with approved strategy and applicable roadmaps.
• Maintain a broad understanding of the applications usage and its impact on internal operations or the customers personal or business needs.
• Create and maintain technical documentation related to applications, configurations, and procedures.
• Coordinate with line of business, department, and/or enterprise training resources to ensure procedures and training programs are updated to match current and enhanced application functionality.
• Maintain detailed understanding of applications enhancement roadmap and distribute information to impacted line of businesses to identify options/enhancements for deployment.
• Engage with vendors, internal stakeholders, and end user representatives to identify opportunities for application improvement.
• Ensure application performance by coordinating vendor released system enhancements and monitoring deployment for bugs or unintended process impact.
• Facilitate effective change management processes for application updates, enhancements, and new releases.
• Establish and track key performance indicators (KPIs) to measure application effectiveness and user satisfaction and generate reports on application performance and usage metrics.
• Manage and document ticket resolutions for recurring problems and escalations.
• Provide reports to management and end-user on the progress of open tickets and vendor responses to identified problems.
• Coordinate management, key stakeholders, and impacted lines of business when issues require development or programming changes by the vendor.
• Develop and maintain relationships with application vendors and service providers to ensure support and alignment with technological advancements.
• Ensure proper integration between applications and other business applications and enterprise solutions.
• Coordinate with Product Owners, Managers and Enablement teams to develop enhancement or optimization opportunities to meet Bank objectives, strategic goals, and improve overall processing efficiency and/or customer satisfaction.
• Help complete application risk assessments and implement mitigation strategies to protect organizational data.
• Monitor vendor and industry developments in order to make recommendations for system enhancements that meet customer needs and streamline processes.
• Provide technical leadership and guidance in the selection and integration of applications and tools.
• Regularly attend relevant seminars and conferences, and actively participate in industry peer networking in order to keep abreast of current trends and new information regarding customer expectations and digital trends.
• Understand this role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes.
• Perform other related duties as assigned.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive and inclusive work environment.
• The chance to make a significant impact within a dynamic organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities