Business Application Specialist II

City of Virginia Beach • WV

91d

About The Position

The City of Virginia Beach is recruiting for a Business Application Specialist II to join the Director's Office division of the Planning & Community Development department.

Responsibilities

• Provide support for the Planning department applications.
• Troubleshoot and triage department software/hardware requests.
• Liaison with IT Department and/or vendor to resolve software and/or hardware issues.
• Analyze and document department divisions’ business processes; Identify opportunities to improve process efficiency and productivity.
• Lead software upgrades; including testing, training and troubleshooting.
• Develop training materials and conduct end-user training using clear oral and written communication methods.
• Provide software code and data quality assurance; Review for discrepancies.
• Provide department level business application support for the Accela application, including user support and training for approximately 135 users.
• Lead hardware deployments and maintain departments inventory of hardware; Configure and deploy mobile hardware (MiFI, Cellphones, Tablets) used by field staff.
• Research records for FOIA (Freedom of Information Act) requests and City Manager inquiries.
• Develop/modify department general policies and guidelines for technology requests and processes.
• Create/Update custom reports (Ad-hoc and/or SQL).
• Conduct meetings or make presentations to communicate information as requested or needed.

Benefits

• Health insurance
• Dental insurance
• Life insurance
• Retirement and savings plans
• Maternity/paternity and parental leave
• Holidays and leave

What This Job Offers

• Number of Employees: 11-50 employees