Business and Community Partnership Development Manager - Center House Employment Supports (CHES)

Bay Cove Human Services, Inc. • Boston, MA

64d

About The Position

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts. Your position as Business and Community Partnership Developer meets this mission through creating employment and social inclusion activities for people served. This is an exempt position.

Requirements

• Demonstrated ability to work effectively and collaboratively with a culturally diverse population of individuals, co-workers, care providers, family and community members.
• Demonstrated supervisory and management experience.
• Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.
• Ability to work as an effective change agent.
• Ability to network in our community, establish relationships with local partners, and collaborate with community partners for social and employment opportunities for people served.
• Professional documentation and communication skills, as well as demonstrated organizational skills.
• Ability to negotiate and resolve differences.
• Ability to function under pressure in a fast-paced human service environment.
• Ability to be flexible, open and responsive to ongoing industry changes.
• Ability to articulate and communicate Bay Cove mission and strategic direction in a consistent and enthusiastic manner to departmental staff.
• Ability to identify opportunities and obstacles and develop effective, creative solutions to pursue opportunities.
• Department of Public Health certification in medication administration is required.
• Current United States driver's license.
• An acceptable CORI (criminal record assessment).
• BA/BS in Psychology or related field.
• Three years previous work experience in human service setting preferred.
• Has adequate computer literacy to perform agency functions.
• Attends required orientation and training, including in-service training, conferences and seminars.
• Maintain certification in CPR, SFA, PREVENT and MAP.
• Ability to use computer for documentation, email communication and online training.

Responsibilities

• Provides daily shift coverage in program.
• Creates daily schedules to ensure scheduled programming and supervision of individuals.
• Protects the rights and dignity of the individuals we support.
• Safeguards the confidentiality of those supported by the programs.
• Administers medications as needed and ensures medication records are in compliance with MAP policies.
• Leads and provides resources for the direct care staff of CBDS and Day Habilitation team.
• Assesses individuals training needs, develops descriptive teaching programs and monitors effectiveness through data collection.
• Coordinates Individual Support Plan development and implementation and attends team meetings as scheduled.
• Provides crisis assessment, prevention and needed intervention.
• Provides advocacy and case management services for the individuals of the program.
• Ensures progress notes, ISP assessments and support strategies and DDS reports are completed as required by contract.
• Ensures program documentation meets CARF regulations and licensing regulations.
• Supervises Education/Employment Counselors in job coaching, teaching educational classes and planning community activities.
• Develops and implements clinical and behavioral treatment plans.
• Ensures accurate data collection of target behaviors.
• Participates in clinical consultation and risk management meetings as needed.
• Ensures contractual obligations of each participant in Supported Employment are met at 100% each month.
• Reviews billing weekly to ensure contracted needs are met.
• Creates follow up and action plan for job development, and identifies challenges to find solutions.
• Attends and participates in Greater Boston Employment Collaborative meeting bi-monthly.
• Ensures Business Development documentation is completed including vocational evaluations, lead sheets, job placement sheets and monthly billing.
• Ensures that Supported Employment Contracts are implemented as assigned.
• Ensures weekly networking and personal contact with new community and employment opportunities.
• Ensures job seeking participants get jobs.
• Completes job applications with job seekers, contact for follow up, arrange interviews, arrange job tours.
• Creates individualized community partnerships for participants in Day Habilitation and CBDS.
• Completes other duties and projects as assigned by the Director.
• Resolves problems, runs meetings and assigns tasks.
• Ensures proper implementation of clinical protocols.
• Oversees staff scheduling.
• Coordinates activities of the program.
• Monitors contractual billing for accuracy and completion, weekly and monthly.
• Assists in the development and administration of policies and procedures for both the agency and the program.
• Runs monthly Community Connection Committee and develops action steps to follow through and complete.
• Meets with Community Connection Committee members 1:1 bi-monthly to ensure follow through of assigned action steps are completed.
• Runs monthly SE team meetings.
• Prepares monthly and Quarterly reports for program trends.
• Prepares quarterly reports for program annual objectives.
• Ensures compliance with agency policies and procedures for both individuals and staff.
• Ensures that case records are maintained in accordance with Bay Cove, CARF and DDS policy.
• Develops and monitors a programmatic schedule that ensures completion of program duties and individual’s ISP goals.
• Ensures that contact with families and outside agencies is provided in a professional manner on an ongoing basis.
• Maintains a positive and professional relationship with the program’s neighbors, community members, involved family members, colleagues and funding sources.
• Ensures proper maintenance of the physical site in compliance with agency regulations.
• Assumes all program responsibility including the development and initiation of program goals.
• Maintains accurate programmatic documentation such as emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation assigned by the Director.
• Collects data to document individual skills training.
• Ensures that agency and regulatory standards are met and maintained, including agency QA audits, CARF, DDS licensing, and MAP reviews.
• Assumes responsibility for keeping driver’s license current.
• Maintains a safe driving record.
• Assumes responsibility for the basic care of the agency vehicles.
• Maintains the agency vehicle logs accurately.
• Follows and implements all program safety procedures.
• Provides staff supervision and training for the Education/Employment Counselors.
• Supervises and supports program staff through bi-weekly supervision, staff meetings, direct observation and written evaluations.
• Evaluates work performance of supervisees as specified by agency personnel policies and statewide initiatives.
• Identifies needs for and ensures the provision of staff training.
• Chairs bi-monthly staff meetings.
• Collaborates with program managers to ensure daily schedule needs for social inclusion and supported employment are met.
• Interviews and hires staff as needed.
• Ensures provision of adequate staff coverage for supported employment and social inclusion activities are met.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees