The Business Analyst position at Popular involves defining and analyzing collection processes and their performance. The role is hybrid, based in Cupey Center, Puerto Rico, and is a full-time opportunity. The analyst will be responsible for gathering business requirements, designing process flows, identifying process improvement opportunities, and implementing operational processes while validating their performance. The position also includes developing complex queries and reports, validating data accuracy, and documenting procedures for automated processes in compliance with banking policies. Additionally, the analyst will coordinate projects and communicate progress to stakeholders.